Customer Success Manager, Workhuman
3+ days a week in office (Framingham, MA)
Cloud-based, human capital management software solutions
Be an early applicant
Cloud-based, human capital management software solutions
501-1000 employees
Be an early applicant
3+ days a week in office (Framingham, MA)
501-1000 employees
Company mission
To make work more human for every person and business on the planet through employee recognition.
Role
Who you are
- Minimum 3+ years of business experience with a demonstrated ability to manage complex programs for Fortune 500 customers
- A team mindset with an ability to work directly with field sales, technical, marketing and operations personnel
- A respect for urgency with an ability to perform comfortably in a fast-paced, high-intensity deadline-oriented work environment
- Ability to achieve results by effectively communicating with other groups and collating high quality action plans for customers
- Strong organizational skills with attention to detail required to ensure accuracy and effective execution
- Ability and comfort in chairing on-site live meetings and virtual Webinars, to large groups of people either customer facing or internal in nature
- High energy and positive “can do’ attitude
- Ability to travel approximately 30% of the time
What the job involves
- We are looking for an innovative and determined Customer Success Manager to ensure our customers receive an outstanding customer experience which ultimately significantly impacts the continued success of Workhuman
- You will work directly with production customers to enhance their overall user experience with Workhuman
- You will be committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution
- You will professionally manage customer relationships to ensure consistently high satisfaction levels
- Positioning and selling Customer Success service offerings to customers
- Establishing a trusted advisor relationship that works to ensure customer’s overall satisfaction with our products
- Assist in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations
- Working closely with Insight and Strategic Customer Directors to identify new opportunities and drive revenue within your customer base
- Ensuring all your customers are positioned as references for the Workhuman prospective customer base
- Demonstrating strategic value to the customer by understanding the customer’s ambition for recognition and effectively guiding and directing each customer to embrace best practice in order to deliver their ambition
- Understand the organizational structure of the customer company, identifying the areas that present a deep strategic partnership opportunity. Ensure that we maintain strategic partnerships across these areas of the customer company in order to maximize our “deep roots” within each customer account
- Lead on-site customer meeting to review all aspects of customer success, often including presentations to a large group of project stakeholders
- Efficiently manage the customer and internal company resources to meet all established milestones, ensuring targeted completion dates are achieved using internal project management tools
Our take
Companies are increasingly recognising the value of data to drive business decisions. Workhuman has highlighted the impact of employee recognition on workforce performance and has developed an SaaS platform to address this.
Workhuman has launched new reporting features in its Admin Hub to enhance recognition program management. These updates provide program managers with improved control and access to insights from their organisation’s Social Recognition program. The new "Manage Reports" feature allows HR leaders to create and customise reports in real-time, making data more actionable and comprehensible. The "Report Access" function enables managers to authorise users to access centralised reports, eliminating the need for complex spreadsheets.
For 25 years, Workhuman has pioneered employee recognition, fostering appreciation, enhancing performance, and promoting inclusivity. The company’s platform captures authentic human moments and turns them into actionable insights, helping businesses make informed decisions and shape its culture. Workhuman continues to innovate, aiming to improve the reporting experience for its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2004
$9.3m
SERIES B
Jan 2003
$5.4m
SERIES A
Total funding: $15m
Company benefits
- Recognition Rewards - Redeem recognition awards for family vacations, furniture, home improvements, and more
- Fully Paid Parental & Family Leave - Receive 12 weeks of maternity and 4 weeks of paternity/adoptive/foster leave
- HRA and FSA Plans - Get reimbursed for deductible payments and save money by enrolling in a flexible spending account
- Tuition Reimbursement & Training and Development - Keep learning, no matter what stage of your career you’re in
- Wellness Initiatives & Reimbursements - Stay healthy with wellness reimbursements and programs that keep your well-being top of mind
- Comprehensive Health, Dental & Vision coverage - We offer several options to meet your healthcare and well-being needs
Company values
- Innovation = Imagination + Determination: Rebounding with courage and creating new ways for us to be successful
- Respect for Teamwork: Working collaboratively to meet shared objectives
- Respect for Customers: Consciously creating moments that matter in a systemic and scalable way
- Respect for Urgency: Taking on new opportunities with excitement, urgency and enthusiasm.
- Respect for Quality: Making good and timely decisions that keep us moving forward.
- Respect for All: Recognizing the value that different perspectives and cultures bring to our organization
Company HQ
Framingham, MA
Articles
Leadership
Eric Mosley
(CEO)Co-founder and CEO, leading the company since 1999.
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