Sales Support Specialist, Kahoot!

Salary not provided

Excel

Hubspot

Zendesk

Junior and Mid level

Austin

Game-based learning platform

Be an early applicant

Game-based learning platform

201-500 employees

B2CB2BEducationGamingLearningSaaSMobile

Be an early applicant

Salary not provided

Excel

Hubspot

Zendesk

Junior and Mid level

Austin

201-500 employees

B2CB2BEducationGamingLearningSaaSMobile

Company mission

To make learning awesome. We do this by creating engaging and impactful experiences for our users, and through our vision of building the leading learning platform in the world.

Job

Company

Role

Who you are

Proven work experience as a sales support specialist or sales support associate
Experience with managing and using customer support systems such as Zendesk or Hubspot is not a requirement, but it is definitely a strength that we’d value
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Experience in handling customer complaints proactively
Fluent in English or native English speaking; excellent English writing skills
Has a customer-first mindset
Energetic, driven, open to change
Self-starter, troubleshooter, reliable and trustworthy
Works well under pressure and keeps their head cool when workload increases

What the job involves

Handle priority support tickets from customers that qualify for premium support
Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions
Providing troubleshooting assistance for customer orders, account statuses and relevant problems
Providing data and guides to help the sales team
Developing and monitoring performance indicators
Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features
Contact with customers will primarily occur via email, but video and phone support might be required
Collaborate with account managers, stay updated on product launches, and suggest sales process improvements

Our take

Kahoot! is a global leader in education technology, known for turning learning into a game. Originally popular in classrooms, the platform now reaches over 200M participants worldwide, across schools, businesses, and even social settings, thanks to its vast library of interactive, gamified content.

After securing a strong presence in the US, including the acquisition of Cleer in 2021, Kahoot! is now focused on expanding across the Asia-Pacific region,. In 2024, it launched a dedicated APAC team and began localising its platform for countries like Indonesia, Thailand, and Japan, where more than a million teachers are already using it.

Backed by major investors including Goldman Sachs Asset Management and the LEGO family's Kirbi, Kahoot! is investing in long-term growth. With this strong momentum on thein both Western and emerging markets, it's well places to keep shaping the future of fun digital learning.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

30% employee growth in 12 months

Glassdoor (4.5)

Company

Funding (last 2 of 6 rounds)

Oct 2019

$22.6m

GROWTH EQUITY VC

Oct 2018

$15.4m

SERIES C

Total funding: $75.7m

Company benefits

Insurance and pension contribution
Lunch contribution
Equity program
Home broadband allowance
Friendly, international environment and afterwork activities
Subsidized wellbeing initiatives
Mobile subscription

Company HQ

Sentrum, Oslo, Oslo

Leadership

Åsmund Furuseth

(Co-Founder & CPO)

Has a Master of Science Degree in Physics from the Norwegian University of Science and Technology. Previously ran a wind turbine technology company called ChapDrive.

Eilert Giertsen Hanoa

(CEO)

Previously, Eilert spent over 7 years at Visma in various Directorial roles. Prior to that, they were a Managing Director at e-conomic.

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