Technical Enablement Manager, Forter
$126.5-170k
+ Bonus and equity
More information about location
2 days a week in office
Fraud prevention platform
Job no longer available
Fraud prevention platform
501-1000 employees
Job no longer available
$126.5-170k
+ Bonus and equity
More information about location
2 days a week in office
501-1000 employees
Company mission
To build trust in e-commerce by eliminating fraud for online merchants and marketplaces.
Role
Who you are
- Experience in technical training, enablement or field facing technical role
- Strong communication and presentation skills, with the ability to convey complex technical concepts clearly and concisely
- In-depth knowledge of Forter products (or similar technologies) and the eCommerce and/or Payments industry landscape
- Familiarity with adult learning concepts or instructional design principles
- Strong cross-functional collaboration skills
- Problem-solving mindset, adaptability to shifting priorities
- Experience at a high growth SaaS or technology company
- Familiarity with the following:
- ECommerce platforms
- Payments ecosystem
- Fraud protection and prevention technology
- API integrations, plus experience with JavaScript, JSON, mobile SDK concepts
- BA or BS degree or equivalent experience
- Ability to travel globally up to 25% of the time
What the job involves
- As a Technical Enablement Manager, you will be a crucial bridge between the technical and educational aspects of our organization. Your primary responsibility is to empower our internal technical teams, partners, and customers with the knowledge and skills they need to effectively understand, implement, and support our products and technologies
- You will be responsible for building and maintaining enablement programs, documentation and curriculum for customer facing technical teams, with the ultimate goal of ensuring customers are able to benefit from Forter offerings as quickly and efficiently as possible. Your expertise will drive product adoption, customer satisfaction, and overall business growth
- Program Development
- Design, develop and deliver comprehensive technical training and enablement programs tailored to both internal and partner integration teams
- Work cross functionally with subject matter experts to ensure content aligns with product features, use cases and industry best practices
- Utilize a variety of training methods, including e-learning, webinars, in person workshops and hands-on labs
- Content Creation
- Generate technical documentation, guides, tutorials and FAQs to support product knowledge, implementation and troubleshooting
- Develop and maintain a technical resource repository accessible to all relevant stakeholders
- Product and Technology Expertise
- Become a subject matter expert in Forter offerings and the eCommerce ecosystem
- Keep updated with new products, releases and enhancements to ensure content is always up to date
- Collaboration
- Collaborate with technical leadership, internal teams and subject matter experts to ensure enablement strategy aligns with goals
- Create strong feedback loops with Product Management to maintain constant program improvement
- Measurement and Reporting
- Define KPIs to measure the impact of technical enablement initiatives and programs
- Regularly report on effectiveness, adoption rates and technical proficiency of supported teams
Our take
Forter provides new generation fraud prevention to meet the challenges faced by modern enterprise e-commerce. The system eliminates the need for rules, scores or manual reviews, making fraud prevention friction-free.
The result is fraud prevention that is invisible to buyers and empowers merchants with increased approvals, smoother checkout and the near elimination of false positives - meaning more sales and happier customers.
Behind the scenes, Forter’s machine learning technology combines advanced cyber intelligence with behavioural and identity analysis to create a multi-layered fraud detection mechanism.
The company had previously announced IPO plans; however, it has yet to move forward with this venture. Since its $300M investment round in 2021, the company has made several acquisitions, strengthening its fraud prevention solution stack.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2021
$300m
SERIES F
Nov 2020
$125m
SERIES E
Total funding: $528m
Company benefits
- Vision & Dental Benefits
- Fitness Subsidies
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Midtown East, New York, NY
Leadership
Liron Damri
(Co-Founder & President)Previously worked for 5 years at Paypal, holding various positions such as Head of Americas Analytics, Business Analytics (ARS) and Strategy and Business Development, LATAM. He served as Forter's COO until 2017
Michael Reitblat
(Co-Founder & CEO)Previously VP Product and Board Member at Pango Parking for 4 years and Military Intelligence Officer at Israeli Intelligence Corps - Cyber Command for 3 years
Salary benchmarks
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