Service Reliability Engineer, Amadeus
Office located in Heathrow, London
Travel analytics software
Open for applications
Travel analytics software
1001+ employees
Open for applications
Office located in Heathrow, London
1001+ employees
Company mission
To power better journeys through travel technology.
Role
Who you are
- You have experience with Windows Server and Linux (Ubuntu, RedHat) administration
- Good understanding of virtual servers (VMware) and high availability infrastructure
- You’re familiar with containerisation tools like Docker and Kubernetes
- You have knowledge of the HTTP protocol and scripting languages such as PowerShell, Python, and Bash
- You’ve worked with monitoring and logging tools like Prometheus, Grafana, ELK Stack, and RabbitMQ
- You enjoy problem-solving and investigating complex issues, and you remain calm and composed in high-pressure situations
What the job involves
- Assume technical leadership on the Operational environment for the entire range of IT Infrastructure and Software layer deployments. Contribute to and implement standard operating procedures for BAU activities. Work with cross-functional teams to address and identify opportunities that will translate into increased efficiency, standardisation, and defect prevention
- Contribute to and maintain Knowledge Base articles that can be a reference for IT operations at the global level
- Deploy latest generation solutions (Full IT Stack) at customer sites
- Embrace the Change Management process and advocate its importance throughout the organisation
- Testing, deploying and configuration of new systems
- Defining and contributing to routine system maintenance procedures
- Proactively identifying faults both remotely and occasionally at sites. Able to cover a 24/7 on-call (currently on a 1:5 basis), responding to escalated incidents and guiding/performing break/fix activities when errors and faults occur within SLA
- Liaising with customers when on site, remotely and proactively communicating with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved
- Providing on-site early life support and training peers and other support teams on the full IT and Software stack
- Proactively analysing system performance
- Participating in the development of Technical Support Specialists through supervision, coaching and upskilling sessions, generating a culture of accountability for actions
- Creating, updating and maintaining documentation and contributing to training materials
- Being compliant with company policies including Health and Safety, vehicle use, expenses, etc
- Ensuring that Environment and Health & Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001 and ISO 45001 compliance is strictly maintained. Complete all compulsory training related to them
- Complying with the information security and data privacy policies and procedures adopted by Vision-Box. Reporting any information security or data privacy incidents or weaknesses immediately. Complete all compulsory training related to information security and data privacy
Application process
- End Date: October 8, 2025
Salary benchmarks
Our take
Legacy Spanish travel and tourism IT provider Amadeus has been working in the industry since 1987 when it was originally founded as a European global distribution system (GDS) for airlines. Now its software connects travellers to journeys via agents, search engines, tour operators, accommodation, and transport.
Having diversified in the mid-noughties to match the evolution in digital technology, Amadeus now powers business analytics and software solutions for 16 sides of the travel industry and with 6 business tools. It doesn’t spread itself thin either, with more than 15,000 employees across the world and growth still in motion.
Amadeus continues to solidify its position as a leader in the travel and hospitality tech sectors, evidenced by its strong financial performance in the second quarter of 2024. The company's significant revenue growth, strategic acquisitions, and partnerships underscore its commitment to innovation and expansion and it doesn't plan to slow down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company HQ
San Pascual, Madrid, Spain
Leadership
Luis Maroto
(CEO & President)Previously Deputy CEO and CFO at Amadeus before becoming the President and CEO in 2011. They also worked as a Corporate Support Functions Director at Grupo Bertelsmann.
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