Account Manager, Blackbird AI
Cyber Security
+ Equity
More information about location
Threat detection platform
Be an early applicant
Threat detection platform
21-100 employees
Be an early applicant
+ Equity
More information about location
21-100 employees
Company mission
To empower trust, safety and integrity across the information ecosystem.
Role
Who you are
- The right candidate will also have experience in cybersecurity, as it plays a critical role in the risk intelligence we provide to our clients
- 5-7 years of experience in account management, customer success, or related fields in the enterprise software, SaaS, or cybersecurity industries
- Experience working in the cybersecurity space, with a solid understanding of its key challenges and business drivers and blockers
- Strong understanding of cybersecurity tools and processes
- Strong understanding of the Threat/Vulnerability landscape
- Must have experience in a fast-paced, product-based startup environment, ideally within AI or cybersecurity sectors
- Strong analytical skills, with the ability to leverage data to inform strategic decisions and improve client relationships
- Excellent communication, negotiation, and problem-solving skills
- Proven ability to manage multiple client accounts and deliver successful outcomes in a dynamic environment
- Proficiency in CRM tools (HubSpot, Salesforce) and G-Suite applications
- Bachelor's degree in a related field or equivalent work experience
What the job involves
- We are looking for a highly skilled Account Manager (Cyber Security) to join our growing team
- Reporting to the Sr. Director of Customer Success, this role combines account management, customer success, and analytical skills to ensure our clients get the best value from our services
- Develop a comprehensive understanding of Blackbird.AI’s product offerings, focusing on how they address the specific cybersecurity and risk intelligence needs of our clients
- Manage client relationships to ensure customer satisfaction, retention, and long-term success
- Use data-driven insights and analytics to optimize customer experience, identify up-selling opportunities, and deliver tailored solutions
- Collaborate with the Sales Team to maintain a balanced pipeline, ensuring clients’ needs are met while achieving retention and growth targets
- Provide guidance on industry cybersecurity trends and solutions, integrating this expertise into customer communications and account management strategies
- Communicate product and service product/technology updates effectively, and gather client feedback to relay to the product development teams
- Drive growth by identifying additional use cases and expansion opportunities within existing client accounts
- Establish a best-in-class threat reporting program/framework tailored to our clients’ specific security and risk needs
- Ensure smooth onboarding processes in collaboration with our sales and intelligence teams to deliver exceptional customer experiences
- Support the renewal process and contribute to growing client revenue
Our take
With a heavier reliance on tech and internet systems the call for security and threat detection platforms of all kinds is on the rise. The importance of security is high in demand with the new breeds of hackers and threats that arise almost daily. Blackbird.AI is a narrative and risk intelligence platform providing a suite of solutions.
The company is an AI-driven constellation platform offering a library of products and solutions from Media Security to its developed Risk Intelligence Engine. Operating in fields such as Corporate Intelligence and Finance the company has already established strong partnerships with the likes of Meltwater and Kinetiq, opening its offering to a wider range with collaborative intelligence from these partnerships.
Recognised by Forrester as a "Top Threat Intelligence Company", Blackbird.AI boasts a strong team of founders, engineers and industry professionals. Securing an impressive $10 million in its series A funding round, the company is looking to scale up its engineering and sales teams, fast-track new product development, and accelerate platform adoption by a global client base.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Generous Vacation Policy
- Stock Options
- Comprehensive Healthcare: Medical, Dental, Vision
- Fully Remote
- Flexible Schedules
- Performance Bonuses
- Virtual Company-wide Events
- Remote Equipment Budget
Company HQ
Midtown West, New York, NY
Articles
Leadership
Wasim Khaled
(CEO)Serial Entrepreneur, Co-founded / Founded Evatech Inc., BINARIAN and LuxMobile Group. Currently also works as CEO for SocialTrendly.
Naushad UzZaman
(CTO)An extensive Researcher background, worked as a Research Intern at Microsoft Medical Media Lab (M3L) and Yahoo! Research. More recently acted as the Senior Research Scientist at Nuance Communications.
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