Support Engineer, Snapsheet
1-2 days a week in office
Claims management automation platform
Job no longer available
Claims management automation platform
201-500 employees
Job no longer available
1-2 days a week in office
201-500 employees
Company mission
Snapsheet's mission is to make claims simple for everyone.
Role
Who you are
- You are naturally curious and always looking for ways to drive efficiency across an organization
- You see a manual process and immediately find yourself looking for ways to automate it
- Strong analytical aptitude for problem-solving skills
- Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus
- Ability to work independently, manage time, and organize and complete work based on priority
- Interested in learning from other professionals and growing their skills
- Previous technical experience or internships a plus
- Excellent written and oral communication skills
- Willingness to learn and adapt
Desirable
- Excellent written and verbal communication skills
- Overarching ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
- Operational background is a plus
- Strong time management skills and effective prioritization of workload
What the job involves
- As a Support Engineer, you understand that as a high-growth tech company we stay cutting-edge by keeping our systems, technology, and processes quick, secure, reliable and you have the skillset to do just that
- As a Support Engineer, you are a problem solver and genuinely enjoy working with our clients to optimize their use of the claims platform and collaborate internally to drive requests to resolution effectively and efficiently
- The Support Engineer will work collaboratively with our Director of IT and put your skills in, communication, helpdesk, hardware and software to work in building the best possible solutions that will help Snapsheet continue its rapid growth today and in the future
- Be the primary point of contact for our external customers and support our claims management platform
- Handle external support tickets, learning the business, so you can tirage, troubleshoot, resolve directly or escalate internally, and collaborate to resolve
- Manage external communications with customers and internal communications with other teams in the organization to drive incidents and requests to resolution efficiently
- Monitoring for new tickets and responding quickly and effectively to requests
- Documenting internal procedures
- Stay current with feature releases and changes to the platform to ensure a comprehensive understanding of the platform
- Commuting to the office 1-2 days a week
Our take
Snapsheet delivers end-to-end and modular cloud SaaS solutions for claims management, helping to digitize and automate the space. Its vast capabilities, including an AI-powered damage estimation tool, make claims processes easier to manage and less risk-prone for clients and providers alike.
In recent years, there has been a surge in interest in insurtech, which has certainly helped Snapsheet capture clients and support as it expands. As the sector continues to reassess procedures across the board, a further shift towards automation seems likely, driving yet more clients towards the kind of offerings that the company provides.
Certainly, Snapsheet has positioned itself well in the market, remaining a key player as the sector takes shape. On top of a successful 2022 - in which the company reported 63% year-over-year growth, and 54 new & expanded customer relationships - its focus remains on providing solutions that improve the customer and adjuster experience, in order to keep delivering value and keep itself at the front of market development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2023
$5m
LATE VC
Mar 2021
$30m
SERIES E
Total funding: $111.6m
Company benefits
- Work from Anywhere - We give you the tools you need to work from wherever you work best
- Make an Impact - We set strong goals and we reach them. We are highly productive, efficient and always focus on how we can make an impact - big or small
- Own Your Career - We give you the tools to continue learning through masterclass, internal courses and external workshops. We practice intentional career pathing and goal setting every quarter
- Accessible Leadership - Open door policy and the programing to ensure you have access to leaders to stay in the know, give feedback, and make real change
- Purposeful Connection - From virtual wine-tastings to our annual in-person get togethers, we build ways for Snapster’s to connect, on purpose
- Intentional Recognition - Peers can recognize each other through our platform, high-five, and quarterly all-company awards. We continue to be a “promote-when-ready” culture focused on the outcomes not tenures and we schedule annual merit conversations to ensure everyone is compensated for great work
Company HQ
Chicago Loop, Chicago, IL
Leadership
Brad Weisberg
(CEO & Founder)Having studied at Indiana University Bloomington, they founded BodyShopBids.com and TheJMom.com, where they spent 3 years. They founded Snapsheet in May 2011, and have been CEO ever since.
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