Staff Conversational Designer, Rula

• If you are excited by the challenge of shaping a practice from the ground up and having a lasting impact on how patients engage with care, this role is for you
• 5+ years of experience in conversation design, UX writing, or related roles in AI-driven and/or ML-driven (pre-AI age) products
• Proven ability to design and test conversational flows for chatbots, virtual assistants, or other AI products
• Experience collaborating with cross-functional teams (product, engineering, clinical)
• Strong portfolio demonstrating clear problem-solving through conversational interfaces
• Beyond excellent written and verbal communication skills, with sensitivity to tone, clarity, and inclusivity

Desirable

• We’re shaping the future of mental health care with AI-enabled experiences that enhance, not replace, the human connection at the core of therapy
• Our north star is clinically-grounded and responsible AI designed to bring greater transparency, personalization, and continuous support across the therapy journey
• Our work transforms therapy into an experience that’s more connected and accessible
• As we expand our portfolio of AI experiences, we’re scaling our team to drive innovation and set a new standard for mental health care
• We are seeking a Conversational Designer to establish the foundation for AI-powered patient experiences at Rula
• This is a greenfield opportunity to define how conversational AI can transform the way patients access care
• In this role, you will focus on building design frameworks, reviewing model outputs, honing prompts, and ensuring the ways inputs are defined get us the conversational outputs we need
• You’ll collaborate closely with product managers, engineers, and clinical experts to design natural interactions that balance trust, accessibility, and efficiency