Client Partner, Cater2.me
$85k
OTE
$70k
BASE
Customizable catering for teams
Open for applications
Customizable catering for teams
21-100 employees
Open for applications
$85k
OTE
$70k
BASE
21-100 employees
Company mission
To build community through shared experiences.
Role
Who you are
- 5+ years of experience in client success, account management, business development, or strategic relationship management
- Proven track record of cultivating senior-level relationships and navigating complex organizational structures
- Demonstrated ability to identify and drive revenue expansion opportunities within existing accounts
- Strong analytical skills with experience tracking metrics, measuring ROI, and using data to inform strategic decisions
- Excellent communication and presentation skills, with ability to engage C-suite executives and key stakeholders
- Experience managing budgets and resources strategically
- Comfort working cross-functionally with sales, operations, and fulfillment teams
- Self-motivated with strong organizational skills and attention to detail
- Strategic thinker who can balance relationship-building with business objectives
- Proactive problem-solver who anticipates client needs before issues arise
- Results-oriented with entrepreneurial mindset
- Travel Requirements: The candidate must be willing to travel to client sites for face-to-face engagements, which may account for as much as 25% of their working hours
What the job involves
- We're seeking a strategic Client Partner to complement our remote Client Solutions team by providing an elevated layer of relationship development and opportunity identification for our most valuable client accounts
- While remote Client Solutions Leads handle day-to-day client support, you'll focus on cultivating deeper personal connections, engaging senior stakeholders, and uncovering strategic growth opportunities that may not surface through routine account management
- You'll work cross-functionally to strengthen our most important relationships and maximize long-term partnership value, and also work to implement any new programs or other solutions you propose
- Conduct regular check-ins with top-tier clients to ensure satisfaction, gather feedback, and identify new opportunities
- Cultivate deeper relationships by securing introductions to senior leadership and key decision-makers within client organizations
- Execute strategic stewardship initiatives including in-person meetings, client gifts, and other relationship-building activities
- Increase customer lifetime value by building stronger relationships, uncovering incremental opportunities, and consultative upselling across Insperience Group products and services
- Gain deep understanding of client goals, objectives, and organizational structure to identify teams or offices that may benefit from our services
- Partner with internal teams to design creative solutions that help clients expand their use of our services. You will act as the primary driver for these initiatives, taking ownership of implementation in many instances while collaborating with supporting teams
- Present new products and features to clients on an as-needed basis to ensure they're aware of evolving offerings that enhance their experience
- Coordinate with sales and fulfillment teams to align solutions with client needs and ensure smooth onboarding of new services
- Partner with Workplace Dining management to monitor client health metrics and proactively identify potential concerns among top-tier accounts
- Work cross-functionally with Client Solutions Leads and fulfillment teams to address client needs, resolve issues, and ensure seamless continuation of high-value relationships
- Conduct periodic business reviews with top clients to review relationship updates, key performance indicators, Insperience Group updates, highlights, and lowlights
- Actively manage client cultivation and stewardship budgets, ensuring spend aligns with client tier allocations
- Maintain accurate records of all client success activities, touchpoints, and cultivation investments to enable measurement of return on investment
- Report on relationship-building outcomes and portfolio health to leadership, providing insights that inform decisions about cultivation strategies, tactical adjustments, and budget allocation across client tiers
Our take
Providing attractive office perks or feeding employees isn't easy, especially for distributed teams. Cater2.me solves this problem by delivering team meals and experiences to employees, both in the office and at home.
Cater2.me was founded by two Morgan Stanley and Oliver Wyman alums, who set out to create a more varied and exciting alternative to traditional corporate catering. The service connects companies with local food vendors, offering a customizable, rotating menu. Since its launch, Cater2.me has diversified significantly, and now offers a wider range of non-culinary perks.
In recent years, Cater2.me has worked hard to expand its operations and is now active in dozens of US cities. In 2024, it was acquired by food truck platform Roaming Hunger, which will help the company offer new products and resources through its new owner. This new partnership and a steadily growing market presence will be instrumental if Cater2.me is to continue competing with more traditional catering and perks solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Company benefits
- Full Healthcare Coverage: Medical, dental, and vision coverage to keep you protected
- Flexible Vacation: We know you have a life outside of work! Take time when you need it
- Flexible Work-From-Home: While we love cultivating relationships in the office, we know that every once in a while you may need to work from home. We've got you covered
- Community Dedication: We donate back to a national nonprofit battling hunger and we provide time off for team members to volunteer in their community
- Commuter Benefits: Coming into the office? We offer pre-tax commuter benefits to help get you there
Company HQ
Union Square, San Francisco, CA
Leadership
Zach Yungst
(Co-Founder)Previously worked as an Investment Banking Analyst at Morgan Stanley, before joining TPG as an Associate.
Alex Lorton
(Co-Founder & Co-CEO)Previously worked as an Engagement Manager for four years at Oliver Wyman.
Salary benchmarks
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