Operations Associate, Nutrafol
$60-65k
+ Quarterly Bonus Program
Natural products to improve hair growth
Be an early applicant
Natural products to improve hair growth
201-500 employees
Be an early applicant
$60-65k
+ Quarterly Bonus Program
201-500 employees
Company mission
To help people grow into their best selves through whole-body health.
Role
Who you are
- The ideal candidate is ready to join a rapidly growing team
- We are looking for an Operations Associate, who is technically savvy and ready to wear multiple hats
- We value strategic thinkers, motivated self-starters with positive attitudes and strong work ethic
- You should have superlative organizational and communication skills and a strong eye for quality and detail
- We are looking for someone who is very flexible and is willing to work flexible hours to meet the needs of the business
- Bachelor’s degree or equivalent combination of working experience and education
- 2 - 3 years experience in an operations role within an eCommerce business; startup/high growth company experience is a plus
- Knowledge of an eCommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, business processes, etc.)
- Experience with Kount, Magento, Shopify or Salesforce is a plus
- Strong organizational, time management, communication, process orientation and problem-solving skills
- Some experience in analysis and documentation of functional requirements for ecommerce projects
- Ability to multi-task that can manage several projects under a tight deadline and accommodate any changes
- An entrepreneurial spirit with operational skills to ensure self-directed projects and ideas are seen through to execution
- Ability to interact effectively with internal business teams (Sales, Customer Experience and Marketing, Supply Chain), at different levels of the organization
- In-state and out-of-state traveling required for on-site audits and 3PL visits
- A flexible mindset willing to accommodate the potential need for weekend and late night coverage
What the job involves
- The Operations Associate will work with third-party fulfillment centers, shipping carrier relationships, customer experience, supply chain team and offshore teams
- DTC:
- Perform daily fraud-screening on orders flag for secondary verification before releasing
- To handle and maintain E-commerce, Fraud, Payment Gateway, and 3PL Systems. (Magento, Kount, Authorize.net and PayPal preferred)
- Handle all Fulfillment/Shipping issues and work closely with 3PL vendors
- Assist and troubleshoot any system issues raised by the customer experience team
- Triage any new projects and issues internally before escalating it to the development team
- Ensuring that all orders are being fulfilled and tracking is reported to the system in a timely manner
- Handle all order errors and returns
- Liaising directly with the Card Processing Team for account specifics
- Process and submit documentation for chargebacks
- Ability to learn and handle the tasks needed for B2B and Retail channels
- Responsible for ensuring all orders are fulfilled in a timely manner. t
- Investigate any potential order and system errors
- General knowledge of reviewing and implementing data
- Ensuring that all orders are being fulfilled and tracking is reported to the system in a timely manner
- B2B:
- Handle all Fulfillment/Shipping issues and work closely with the fulfillment center
- Responsible for ensuring all orders are fulfilled in a timely manner
- Review and release orders that are verified orders
- Work closely with the Business Services Executive Team for any shipping related issues that the Business Development Manager escalated
- Triage any new projects and issues internally before escalating
- Investigate any potential order errors, returns and chargebacks
Our take
Nutrafol develops and sells natural, drug-free oral supplements, serums, and treatment plans to support hair growth in men and women. The company, which has been around since 2014 and is endorsed by a number of medical professionals, is a leader in the natural hair growth supplement niche.
It’s easy to see why Nutrafol’s products would prove popular. Hair loss and thinning affects around 80% of men, and around half of women at some part of their lives. For many, the greatest impact is on self confidence, and inevitably mental wellbeing. The fact then, that so many mainstream hair loss treatments have side effects that also impair mental health, is far from ideal.
Existing investor Unilever acquired a majority stake in the company in 2022, which will vastly extend its reach across the globe. With the health & wellness supplements industry only becoming more accepted in the mainstream, and with Unilever’s backing, a period of significant growth could be in store for Nutrafol.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
41% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$35m
SERIES B
Total funding: $35m
Company benefits
- Fully remote work experience, including a one-time allowance for home office setup
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with 50% match
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly work from home stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Virtual happy hours, yoga, and meditation sessions throughout the year
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance and benefit programs
Company values
- #KeepGrowing - We keep wellness at our core
- #KeepRising - We make waves to create a ripple effect
- #KeepStriving - We thrive on experimentation
- #KeepLeading - We lead by example
- #KeepCelebrating - We embrace individuality and differences
Company HQ
Midtown South, New York, NY
Articles
Leadership
Giorgos Tsetis C.E
(Chairman & Co-Founder)Certified engineer who ran GTS Consulting between 2008 and 2014, before launching Nutrafol in a bid to find a natural, side-effect-free hair thinning treatment.
Roland Peralta
(CIO, CPO & Co-Founder)Fashion & health entrepreneur who served as Chief Logistics Officer at Julien Farel Anti-Aging Haircare before co-founding Nutrafol.
Sophia Kogan, MD
(Chief Medical Officer & Co-Founder)Gained a medical degree from SUNY Downstate Medical Center, and completed a research fellowship in pediatric dermatology before co-founding Nutrafol.
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