Solutions Engineer, Grafana Labs
Grafana Self-Serve
The open and composable observability platform
Job no longer available
The open and composable observability platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- 3-5+ years of technical pre- or post-sales experience, ideally with Open Source technologies, or the observability and monitoring space
- Strong understanding and experience of Linux, Windows Server Administration, networking, and open source technologies
- Comfortable working with complex business and technological requirements and translating into the design of solutions
- Strong project management and organizational skills
- Experience with Cloud Platforms - AWS, GCP, Azure
- Systems Architecture design
- Ability to read code (GoLang/JS/TypeScript)
- Language skills in addition to English - particularly, French or German - would be highly advantageous
- Excellent written and verbal communication skills in interactions with customers
- Articulate in communicating customer trends to key stakeholders to drive change, as needed
- Effective in understanding business needs and distilling the information into business and technical requirements
- Adept at picking up new skills, learn about new technologies, and eager to break new ground
- Enjoy working with customers to help them succeed and thrive on working with leading-edge technologies
What the job involves
- As a Solutions Engineer you’ll function as an essential technical partner on the Self Serve Success team, nested within our Self Serve division – a cross-functional group focused on the long-term growth and success of SMBs subscribed to Grafana Cloud’s monthly plans
- You’ll work closely with Self Serve Success Engineering and Sales Assist teams in identifying high-potential customers with complex technical requirements, and carrying out specialized technical and business consultations
- You’ll own the technical engagement with these customers, forming a holistic understanding of their ecosystem of services and orchestrations, and provide guidance on how to successfully optimize and adapt Grafana Cloud to their needs as they scale and grow within and beyond Self Serve
- You will be able to articulate the value propositions of Grafana Cloud products and services that customers are already leveraging as well any relevant services they yet do not, towards the goal of scaling the observability needs of their growing business case
- We’d expect you to stay current with o11y and related technologies, and understand things like why Kubernetes and OTEL are popular, how they relate to Prometheus metrics and tracing, and have informed opinions on best practices around deploying and configuring these with our Grafana Agent
- Regularly meeting with customers over video conference
- Responding to inbound written requests from our top Self Serve accounts, and new high-potential customers
- Finding patterns and common use cases in our highest growth customers that we should act on within our product and technical content
- Creating demo environments, guides, and enablement presentations for internal and external use
- Helping to up-skill our Customer Success Engineers and Sales Assist teams on trending technical concepts and use cases for our customers
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, Grafana boasts over 25M users globally, with a customer base exceeding 5,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company HQ
Financial District, New York, NY
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering experience at PalVision and iiNet.
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