Senior Manager of Solution Consulting, ServiceNow
SLED
$168.8-235k
Salary in US currency, may vary in other locations + Equity for eligible roles + Variable/incentive compensation
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$168.8-235k
Salary in US currency, may vary in other locations + Equity for eligible roles + Variable/incentive compensation
More information about location
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent work experience
- Proven experience in sales engineering, technical sales, or a related role, preferably in the software or technology industry
- Strong leadership and team management skills, with the ability to inspire and motivate a team toward achieving goals
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- In-depth technical knowledge and understanding of cybersecurity, products, and industry trends
- Strong customer focus and the ability to build and maintain relationships with key stakeholders
- Analytical mindset with the ability to analyze data, metrics, and sales trends to drive informed decisions
- Proactive and self-driven with the ability to work effectively in a fast-paced, dynamic environment
- Expected to travel up to 40% of the time on average
What the job involves
- As a Sr. Manager, Solution Consulting (SLED), your primary responsibility is to lead and manage a team of pre-sales Solution Consultants responsible for driving technical solutions and supporting the sales process
- You will collaborate closely with the sales and product teams to ensure successful customer engagement and drive revenue growth. Your role as a player/coach will involve providing technical expertise, coaching and mentoring the solution consulting team and overseeing the pre-sales process from a technical standpoint
- Team Leadership:
- Lead, manage, and mentor a team of Solution Consultants, providing guidance, feedback, and professional development opportunities
- Set performance goals, monitor progress, and evaluate the performance of individual team members
- Foster a collaborative and high-performance culture within the broader Solution Consultant teams
- Sales Support and Strategy:
- Collaborate with the sales team to understand customer needs and objectives and align technical solutions accordingly
- Provide technical expertise and support throughout the sales process, including product demonstrations, presentations, and proposals
- Develop and maintain a deep understanding of the company's products, technologies, and industry trends to effectively articulate the value proposition to customers
- Assist in defining sales strategies and contribute to developing sales collateral and resources
- Customer Engagement:
- Engage directly with key customers to understand their technical requirements and address any concerns or challenges
- Act as a trusted customer advisor, offering technical insights and recommendations to drive successful outcomes
- Conduct customer site visits, demonstrations, and presentations to showcase the company's products and solutions
- Deliver Demonstrations and proof of value
- Cross-functional Collaboration:
- Collaborate closely with the product management team to provide feedback on product features, enhancements, and market demands
- Work closely with the marketing team to develop technical content, case studies, and sales tools to support the sales process
- Coordinate with the implementation and support teams to ensure a seamless transition from sales to implementation and customer success
- Continuous Improvement:
- Stay updated on industry trends, competitive landscape, and emerging technologies relevant to the company's product offerings
- Identify process improvements and implement best practices to streamline the sales engineering operations
- Provide regular reports, metrics, and insights to the senior management team on the performance and effectiveness of the sales engineering function
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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