Customer Success Manager, Limble CMMS

• We are looking for growth-minded individuals with the following strengths:
• 5+ years of experience in B2B Customer Success within SaaS, including ownership of enterprise or strategic accounts
• Proven ability to manage complex customer organizations, including multi-threading across executive and operational stakeholders
• Experience leading onboarding and implementation for large, high-value customers
• Strong executive communication skills, including the ability to present business value, ROI, and strategic recommendations
• Demonstrated ability to drive renewals and identify/close expansion opportunities within existing accounts
• Experience handling commercial conversations, including pricing discussions and negotiation support
• Excellent written and verbal communication skills; strong proficiency in presentation tools (e.g., PowerPoint) and data analysis (e.g., Excel)
• Strong conflict resolution and stakeholder management skills, including navigating challenging customer situations
• Highly organized with the ability to prioritize across a portfolio of complex accounts
• Strategic thinker with a proactive, problem-solving mindset
• Self-motivated and able to operate effectively in a high-autonomy environment
• Detail-oriented with the ability to connect tactical execution to broader customer outcomes
• We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you

Desirable

• As a Customer Success Manager at Limble, you'll be a trusted advisor, aligning product capabilities to customer business objectives and driving measurable outcomes across our customer base. On a day to day basis, the CSM acts as a specialist to own relationships, influence executives, and drive revenue:
• Lead new customer onboarding and implementation while working in close coordination with Sales and Account Management teams
• Set strategic direction in customer's use of Limble to address business challenges via Limble best practices
• Provide additional training, education, and documentation to drive long term customer success
• Set outcomes and measurable objectives with the customer, and hold customers and Limble accountable to delivering against goals and measurements of success
• Identify risks to retention and opportunities for growth within the customer’s organization, and present and implement recommendations and solutions
• Facilitate value-driven conversations that position renewal and growth with customers through a variety of tactics to ensure the customer is on track to maximizing value from the Limble product
• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels
• Own renewal within assigned accounts, including qualification, positioning of value, and negotiation of commercial terms for renewals and smaller growth opportunities