Community Support, Specialist, Kickstarter
Crowdfunding platform for creative projects
Job no longer available
Crowdfunding platform for creative projects
201-500 employees
Job no longer available
201-500 employees
Company mission
To help bring creative projects to life.
Role
Who you are
- You have the ability to offer effective customer service via email
- You have some experience in customer service, preferably for a website
- You have a positive, solutions-oriented attitude and drive to help customers resolve their issues
- You are a collaborative team player who is supportive of their peer
What the job involves
- Every day, Kickstarter receives hundreds of inquiries from community members
- As a Specialist, Community Support, your primary responsibilities will be to effectively answer support tickets and to maintain our quality standards and SLAs
- You will be expected to learn the in’s and out’s of Kickstarter and to familiarize yourself with our community of creators and backers so that you can provide the best possible support experience
- You’ll work closely with internal stakeholders to provide a seamless experience for our community
- Answer support tickets in Zendesk
- Develop an expert understanding of our platform and administrator tools
- Maintain quality and performance goals set by your manager
- Identify, verify, and escalate bugs and technical issues through proper channels
- Escalate sensitive and high touch issues to subject matter experts
- Kickstarter currently operates with a 4-day workweek, a model that aligns with our belief in a healthy work-life balance and gives staff the space to be more than their work
Our take
Kickstarter is a crowdfunding platform that is dedicated to the creative ecosystem, providing its community of painters, musicians, filmmakers, gamers, and all other creatives with a space to raise money for specific projects.
Kickstarter Campaigns operate on an “all-or-nothing” basis, meaning that if a campaign misses a deadline, they don’t get any of the money pledged to their project, however, creators are able to set deadlines and funding goals themselves in order to make the success of their campaign more manageable.
The company also launched a new feature in early 2023, called Drip, which enables creators to receive continued support from backers through subscription-based payments, ensuring sustainable funding for their projects.
By ensuring creatives retain 100% ownership of their work, the company simplifies the fundraising process by eliminating the need for long and complicated grant application processes, donors asking creators to make modifications, or last-minute edit requests from investors. Since its launch in 2009, 22M people around the globe have pledged over $7.2B to help fund projects such as the early version of Phoebe Waller-Bridge’s Fleabag.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2024
$100m
LATE VC
Mar 2011
$10m
EARLY VC
Total funding: $120m
Company benefits
- Continuous Learning: Curiosity is our compass. We welcome experimentation, failure, and the courage to try again. We invest in many kinds of trainings and workshops to make sure our team is always building new skills.
- Community: Join an Affinity Group like Black At Kickstarter, Parents, Azns, Queerstarter, or Gender Justice. Attend the many exciting social and cultural events available to Kickstarter employees. These include speaker series, product demos, concerts from teammates, pre-release film screenings, industry meetups, and more.
- Social Contribution: Every year Kickstarter donates five percent of our after-tax profit to organizations that fight systemic inequality and promote arts education. All full-time employees can nominate recipient organizations and apply to join the committee that ultimately directs our contributions.
- Stipends: We offer a yearly reimbursable stipend for Remote Working and Wellness.
- Fully Remote Work: Work flexibly. All full-time employees can live and work anywhere we are registered as an employer. See below for a list of current locations. We anticipate this list will continue to expand as we grow our distributed workforce.
- Benefits: Among other benefits, we offer a three percent safe harbor 401K contribution, world-class healthcare coverage, 16 annual paid vacation days, paid holidays, and 25 annual paid volunteer hours to all full-time employees.
Leadership
Everette Taylor
(CEO)Founder of ET Enterprises. Former CMO of Artsy and Skurt. They also previously worked as Head of Growth (Interim) at Microsoft China.
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