Customer Support Representative, Wonderly
AI business software for service SMBs
Be an early applicant
AI business software for service SMBs
1-20 employees
Be an early applicant
1-20 employees
Company mission
To empower service SMBs to grow and compete with AI by automating sales, operations, and customer communication in one platform.
Role
Who you are
- Solid written and spoken English
- 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
- Commitment to a 40-hour workweek, beginning at 6:00pm Irish Standard Time
- Genuine enthusiasm for delivering unparalleled customer service
- An independent spirit thriving in a remote, dynamic setting
- Sharp analytical and critical thinking abilities
- Adaptability, coupled with a receptivity to feedback
- Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus
What the job involves
- As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement
- Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
- Leverage knowledge base to efficiently address common customer queries
- Identify and escalate technical issues, prioritizing customer satisfaction
- Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
- Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed
Application process
- If this role resonates with you and you meet our criteria, we'd love to get to know you better. Submit your resume, and should your profile align with our needs, we'll reach out promptly
Our take
Large companies deploy custom-built agents for everything from sales and marketing to customer support. However, SMBs don’t have the capital, manpower, know-how or time to develop these business-accelerating tools. Wonderly, formerly Motion, is out to change that with its end-to-end AI platform for service businesses.
Currently working with SMBs across a diverse range of industries, Wonderly’s product offers web-building services, AI lead generation, sales, project management and communication tools, all for B2C companies looking to boost their revenue.
Since rebranding from its project management app, Motion, Wonderly has expanded its concept of time-saving for businesses and, in just two years, has created a tool that’s attracted hundreds of customers. Operating on the principle that “if you can explain your business to a neighbor, you can turn on Wonderly”, it’s created what could be a game-changer for the B2C and SMBs out there that feel the AI boom has left them behind.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2025
$38m
SERIES C
May 2023
$14m
EARLY VC
Total funding: $65.1m
Company benefits
- Competitive Salary and Equity
- Health Benefits
- Generous PTO
- Work from Home Equipment
- 100% Remote Friendly
- Annual COmpany Off-sites
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Harry Qi
(Co-Founder & CEO)Previously a Quantitative Trader at Optiver, where he started his career as a Trading Intern.
Ethan Yu
(Co-Founder & COO)Was a Quantitative Trader at DRW and Citadel, after a Software Engineering Internship at Facebook.
Omid Rooholfada
(Co-Founder)Previously a Software Engineering Intern at Facebook and Optimizely.
Chander Ramesh
(Co-Founder & CTO)Previously a Software Engineer at Mighty, Stripe and Skip Scooters.
Diversity, Equity & Inclusion at Wonderly
- Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.
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