Customer Operations Generalist, Thanx
$23.00 - $25.00 CAD per hour
Loyalty & guest engagement platform
Open for applications
Loyalty & guest engagement platform
21-100 employees
Open for applications
$23.00 - $25.00 CAD per hour
21-100 employees
Company mission
To help brick-and-mortar businesses be more data-driven.
Role
Who you are
- 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry
- Strong problem-solving skills with the ability to diagnose and resolve technical issues
- Ability to work in a fast-paced environment and manage multiple tasks with attention to detail
- Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms
- Proficiency in tools such as JIRA, Front, or other ticketing systems is a plus
What the job involves
- You will ensure accurate and efficient merchant configurations, integrations, and issue resolution. This role is critical in supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience
- Merchant Program Configuration – Set up and configure merchant programs to align with their business needs within the Thanx platform
- New Location Configuration – Configure new merchant locations, ensuring seamless onboarding and system integration
- Initial Credit Card Onboarding for New Merchants – Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance
- Integration Configuration for New and Existing Merchants – Configure and maintain integrations with POS systems and other third-party platforms
- Investigating Issues for All Merchants – Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as needed
- Process Improvement & Documentation – Identify opportunities to enhance operational efficiency and document best practices for internal and external use
Our take
Consumer expectations are at an all time high, and the way that brands facilitate engagement with their customers must be distinctive and authentic to the brand. That’s an extremely challenging task for brick and mortar retailers, for example restaurants, competing in a digital age.
Thanx helps businesses like these with a multi-channel marketing platform that replaces and consolidates point solutions into a single loyalty-driving channel. Its distinctive strategy is to focus on delivering non-traditional loyalty programs, maximising a sense of distinctive engagement that heightens brand-consumer relationships.
After a period of development, which included the acquisition of marketing and data insights platform ZeroStorefront, Thankx fully launched what it calls Loyalty 3.0 - that enables any brand to deliver sophisticated loyalty programs regardless of its size and scope. It also partnered with Olo, an SaaS platform for restaurants, so that its users can take advantage of its Order, Pay, and Engage solutions on top of its own offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2016
$17.1m
SERIES B
Nov 2014
$4.7m
SERIES A
Total funding: $23.1m
Company benefits
- Workplace flexibility (hybrid/remote/in-office)
- 401k plan
- Excellent healthcare benefits including telemedicine Services
- Home internet reimbursement
- Home office stipend
- In office meals & team events
- "Thanx for Lunch" monthly meal stipend
- Take what you need PTO
- Learning and development
- Mac OS hardware
- Quarterly Employee Recognition Program
Company HQ
Union Square, San Francisco, CA
Leadership
Zach Goldstein
(Co-Founder & CEO)Attended Dartmouth before joining Bain & Co as a Consultant. Founded Thanx on graduating from Stanford with an MBA.
Aaron Newton
(Co-Founder & Chief Data Officer)Aaron is a veteran of tech companies like CNET and Epitomic.com. Most recetnyl, they were working at Cloudera as employee #6.
Darren Cheng
(Co-Founder & CTO)Founded Thanx on graduating from Dartmouth with a BA in Computer Science.
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