Temporary Retention Associate, Health IQ
Precision Medicare for seniors
Job no longer available
Precision Medicare for seniors
201-500 employees
Job no longer available
201-500 employees
Company mission
To ensure that all seniors are seen and treated as unique individuals by the healthcare system.
Role
Who you are
- A personal interest in our mission and your own health consciousness, whatever that means to you, just be passionate about it
- Call center experience, especially working with the senior market
- A passion for helping individuals resolve issues
- Strong computer skills
- Excellent written and verbal communication skills
- Customer Service experience
- Retention experience Preferred
- Ability to excel in a fast-pace environment
- Attention to detail
- A positive attitude
- An ownership mentality and entrepreneurial spirit
What the job involves
- Making outbound calls to new members to welcome them and ensure they have the product they were expecting
- Contacting members when policy issues arise post sale that could lead to a lapse in coverage and working with the member to ensure the lapse does not occur
- Processing policy corrections as needed
- Servicing existing clients’ policies
- Data tracking of all Retention and policy management activity
- Track trends to ensure proper feedback is provided to the sales team
- Follow up with clients at renewal to ensure client retention
Our take
Health IQ is an insurance company on a mission to combat the one-size-fits-all model in the Medicare industry, by finding the best plans for seniors based on current and predicted needs. It achieves this by combining the health records and preferences of customers with its own Precision Medicare AI.
Originally a life insurance company providing discounts for health-conscious individuals, Health IQ entered the auto and Medicare spaces in 2020, and has since switched to solely focus on Medicare. The company's focus on finding tailored plans for senior clients is what makes it stand out from the crowd, with a system that is able to search thousands of plans from well-known carriers, recommending good-fit options in under five minutes. Its predictive AI takes into account the treatments and services that the customer is likely to need in the next year, rather than just what they currently need.
With its switch to Medicare, Health IQ has entered the gargantuan US healthcare insurance industry, which could prove a lucrative move for the company. Successes in its past in the life insurance space also bode well for advancing in this new direction.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Individual dental, vision and life insurance (some 100% paid!)
- All equipment for remote work provided
- Competitive salaries and paid time off
- 401(K) eligibility after 30 days
Company HQ
Mountain View, CA
Leadership
Vishal Parikh
(CPO)Co-founder of Pico, PhD Candidate at Stanford University.
Gaurav Suri
(Chief Business Officer & President)Former Principal of Global Alliance at Google. MBA from Harvard Business School.
Munjal Shah
(CEO)Former Director of Product Management at Google. Co-founded like.com which was later acquired by Google. Former Entrepreneur in Residence at Charles Rivers Ventures,
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