IT Specialist, 7shifts
+ Equity
More information about location
Workforce scheduling software for restaurants
Job no longer available
Workforce scheduling software for restaurants
201-500 employees
Job no longer available
+ Equity
More information about location
201-500 employees
Company mission
To simplify team management and improve performance for restaurants, freeing up time for managers to focus on serving their customers.
Role
Who you are
- 5+ years of experience working with Mac, helping teams stay productive and solving tech issues before they slow anyone down
- 3+ years in a fast-moving SaaS environment, managing user access and keeping systems secure without getting in the way of work
- Strong written and verbal communication skills—you can break down technical problems in a way that makes sense to everyone
- Hands-on experience with SaaS tools like G Suite, O365, Slack, Zoom, and Atlassian—you know how to keep teams connected and running smoothly
- Experience with Jamf Pro or similar tools to manage and secure Apple devices at scale
- Familiarity with Okta, from setup to implementation, ensuring seamless and secure access for all users
Desirable
- Strong scripting skills in Bash, Python, or Perl, making repetitive tasks a thing of the past
- Familiarity with Infrastructure as Code—you get how automation and scalability fit into IT operations
What the job involves
- As the IT Specialist at 7shifts, you’ll play a key role in ensuring our Shifties have a seamless and efficient tech experience
- From troubleshooting issues to optimizing systems, you’ll help keep operations running smoothly while making sure everyone who interacts with you has a great experience
- Reporting to the Director of IT, you’ll collaborate across teams to implement smart, scalable solutions that enhance efficiency, security, and workflow
- This is a hands-on role where your expertise will directly impact how our team works, keeping everything connected and running effortlessly
- Provide IT support through our ticketing system (Jira), troubleshooting issues to keep employees productive and minimize downtime
- Support and maintain key software platforms, ensuring smooth daily operations across the company
- Manage and optimize our IT environment, helping to scale systems as the company grows
- Assist with IT projects and proactively find ways to improve workflows and team efficiency
- Support onboarding and offboarding, ensuring a seamless technology experience for new and departing employees
- Create knowledge base (KB) articles to empower employees with self-service solutions and reduce recurring IT issues
Our take
7shifts is building technology products to upgrade a famously antiquated consumer business - the restaurant. Specifically, the company is helping restaurant managers handle how they schedule their often flexibility-seeking employees.
The company attributes its success to a combination of customer-obsession led product development, and their narrow focus on restaurants. Other workplace scheduling softwares exist and have success, but few are as narrowly focused on the restaurant industry as 7Shifts.
The company is now looking to help restaurants deal with what some analysts are calling ‘The Great Resignation’. To do this, they are rolling out a new hiring product that helps managers hire, track and retain employees all in one place.
The worry for 7shifts is that by developing more products focused on just this relatively narrow customer base, they may be capping their potential. However, the 7shifts leadership believes that there is real room to grow through a more generalised SaaS product for restaurants. 7shifts has also benefitted from more than $130 million in funding, which indicates that investors believe in its continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$80m
SERIES C
May 2021
$21.5m
SERIES B
Total funding: $131m
Company benefits
- Equity in a Silicon Valley VC-backed startup 💰
- Competitive health benefits 🏥
- Generous & flexible vacation 🏝
- Unlimited snacks and a fully stocked fridge 🍎
- A culture that values authenticity, trust, and curiosity 🧠
- Apple equipment 💻
- Casual dress code 👖
- Our offices share neighborhoods with awesome restaurants! 🏙️️
- Exciting technical challenges and learning opportunities 👾
- Endless supply of Slack GIFs and dad jokes 👴🏻️️
- Free membership to our on-site gym (in Saskatoon)🏋
Company HQ
Central Business District, Saskatoon, SK
Leadership
Jordan Boesch
(CEO & Founder)Worked as a web developer for a number of years at multiple tech startups including Coconut Calendar and the early mobility startup, TaxiMe.
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