Manager of Technical Account Management, Netskope
Salary not provided
Senior and Expert level
Remote in Spain
Security cloud platform
Be an early applicant
Security cloud platform
1001+ employees
B2BEnterprisePrivacySaaSCyber SecurityCloud Computing
Be an early applicant
Salary not provided
Senior and Expert level
Remote in Spain
1001+ employees
B2BEnterprisePrivacySaaSCyber SecurityCloud Computing
Company mission
To redefine cloud, network, and data security, empowering security teams with the right balance of protection and speed they need to secure their organisation's digital transformation journey.
Role
Who you are
- Ideal candidates should be able to effectively build and nurture management and user-level relationships across all functional teams that derive value from Netskope’s platform, and in the process, earn a trusted advisor status across the customer base
- In addition, ideal candidates should be able to effectively operate at a hands-on, power-user level, while acting as both an internal and external point of escalation and helping to establish an ongoing voice of the customer
- 8+ years of cyber technology experience (data protection, security operations, threat, risk or identity management); technical pre/post-sales experience a plus
- 5+ years leadership experience in a technical, post-sales function
- Strong, hands-on technical skills, preferably in cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next-Generation Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
- Customer-centric and proactive team player that possesses an empathy to drive customer loyalty and adoption across the cyberspace
- Ability to manage, influence, and build consensus while engaging with security programs across multiple business lines/models
- Successful track record building business-aligned cloud and cybersecurity programs
- Successful track record of driving product adoption and expansion through understanding the customer’s current (and future) network security posture
- Successful track record of working in a fast-paced start-up environment
- Exceptional follow-through with the ability to drive simultaneous and competing customer requests in a high-paced environment
- Successful track record working in and navigating large enterprise environments
- Ability to travel 15%
- Bachelor's degree (BSCS or equivalent)
- Master's Degree and/or security certifications a plus
What the job involves
- Our Technical Account Managers (TAMs) at Netskope are core to shaping the experience of our strategic customers and are responsible for driving all facets of technical success across the customer journey with the Netskope Cloud Security platform
- As Manager, you will lead a team of Technical Account Managers for a respective region and will be responsible for driving all facets of technical success across the customer journey (on-boarding, implementation, adoption, and operationalization), as it pertains to Netskope's strategic customers
- You will work alongside other cloud security practitioners that are charged with driving a proactive, programmatic and prescriptive customer experience
- Product adoption and operationalization are achieved through the creation and execution of customer-specific success plans that are aligned with a customer’s cloud/cyber-security program and overall business initiatives
- Demonstrate leadership/mentoring skills for team members
- Partner with customers to implement & operationalize business-aligned, cloud security programs
- Responsible for the day-to-day implementation of strategic success plans that manage the customer's journey from onboarding to operational maturity
- Function as a technical point of escalation for all customer-related platform issues; ultimately responsible for the execution of tailored get-well plans while partnering with technical support to drive quick and efficient issue resolution
- Become a Netskope power-user by establishing and maintaining a technical, hands-on proficiency across all aspects of the Netskope platform to drive all phases of technology adoption; design, deploy, operationalize, troubleshoot
- Understand how our customers are utilizing Netskope’s solutions and recommend additional features that can be leveraged to increase their security posture
- Help identify and document Netskope leading practices and new use cases and ensure customer environments are in alignment
- Collaborate with peers and customers, functioning as a front-line product expert, focusing on leading practices, programmatic use-cases, and technology adoption, while enabling user self-sufficiency
- Coach customers to be Netskope product experts and train their teams on new capabilities or existing features to help become increasingly self-sufficient
- Establish an ongoing cadence of communication with customers, in their language, across all required levels (from technical users to the C-suite)
- Utilize cyber domain expertise to articulate Netskope’s value to customers and map solutions to their business objectives and desired outcomes
- Enthusiastically drive customer health, business alignment and customer value through the identification and achievement of customer goals and objectives
- Actively drive and contribute to ongoing customer activities and touchpoints; cadence calls, site visits, technical & executive briefings and business reviews, customer education, and training activities
- Help enable post-sales activity for your accounts through strong relationship-building, platform knowledge, planning and execution
- Support new sales and retention functions within existing customers
- Establish the "voice of the customer” through clear and concise feedback that helps Netskope align to customers and improve their platform
Our take
As more and more businesses switch to the cloud, there is a growing concern over data breaches and outages, and companies need to invest more in stabilising their security tools. Netskope is a leader in cloud security, helping the world’s largest organisations take full advantage of the cloud and web without sacrificing their resilience to attacks.
The company's patented Cloud XD technology eliminates security blind spots, with the capability to quickly target and control activities across thousands of cloud services and millions of websites. With full control from one cloud, users benefit from 360-degree data protection that guards data everywhere, with advanced threat protection that stops more elusive attacks.
At the beginning of 2023, Netskope raised $401 million in funding that has been used to advance its secure access service edge (SASE) efforts. It continues to release new products, as well as report on the development of the cyberthreat landscape, with the potential to become a driving force and voice for improved cloud security.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 9 rounds)
Jan 2023
$401m
CONVERTIBLE
Jul 2021
$300m
SERIES H
Total funding: $1.4bn
Company benefits
- Family Medical Leave
- Flexible Work Schedule
- Remote Work Program
- Dental Benefits
- Disability Insurance
- Flexible Spending Account (FSA)
- Health Insurance Benefits
- Life Insurance
- Vision Benefits
- Commuter Benefits
- Company Outings
- Stocked Kitchen
- 401(K)
- Employee Stock Purchase Plan
- Paid Holidays
- Paid Sick Days
Company values
- Collaborative and transparent - Everybody works hard and we work together. Our corporate leadership is clear, open, honest and our middle managers share what’s happening in the company, and the most junior people have a big impact. That’s what it means to be transparent
- No politics or bureaucracy - There’s no room for politics or bureaucracy at Netskope. Big egos are shown the door. Nobody’s too senior or important to be held accountable. Everybody rolls up their sleeves, and the best ideas win
- Determined - we make it happen, period - Whether we’re dealing with a customer issue, a needed product feature, or a way to enable our best partners, we make it happen. No excuses. It’s in our DNA
- Customers are #1, and we have their back - Our customers’ success means more to us than anything else? Technology projects aren’t always easy, and our job is to be in the trenches with our customers. They need to know we have their backs, and we need to earn their trust every day
- Dream big and be innovative - Netskope is solving some of the most advanced information security challenges today. We have more than 40 patent claims to our name, with dozens more in process. Our only choice is to dream big and innovate every day
- Always have fun - Whether we’re sharing a meal or volunteering alongside our colleagues, we are laughing and having fun. We trust and appreciate each other, and nobody takes themselves too seriously. That’s what makes work fun
Company HQ
Santa Clara, CA
Articles
Leadership
Sanjay Beri
(CEO)Previously worked for 8 years at Juniper Networks, holding various positions such as VP and General Manager of Access/Security and Pulse Business Unit, and Executive Sponsor of Juniper Engineering Operations.
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