Customer Success Manager, Teampay
Spend management platform
Job no longer available
Spend management platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To reduce manual processes via automation and help companies concentrate on building businesses.
Role
Who you are
- 3+ years Customer Success experience managing a book of business in a SaaS company (B2B or Finance preferred)
- Serve as the main point of contact and manage a defined set of accounts, focused on increasing their adoption and growth
- Responsible for building and executing account plans to ensure customers realize Teampay’s value proposition throughout their journey
- Define outcomes to improve the health, adoption and usage of Teampay
- Become the customer’s voice and trusted partner by building relationships through regular business reviews and outreach
- Successfully manage complex contract negotiations that may require long review cycles and selling to new stakeholders
- Hands-on experience with technologies such as Salesforce, Zendesk, Outreach, Shortcut or equivalent
- You work towards a “growth mindset” including experience in the controlled chaos of a startup
- You're a builder. You're passionate about crafting things that matter. You're curious and agile in thought and action
- You value authenticity and possess a strong work ethic. You're empathetic and look forward to learning from people unlike yourself
- You want to make an impact with a strong team. You look for challenges that force you to grow
- You rarely miss a detail and always learn from your mistakes. You have diverse interests outside of work, but are ready to pitch in and be responsive when the pressure is on
What the job involves
- As a Customer Success Manager at Teampay, your primary focus is on account management and growth
- You’ll manage your own book of business with upsell opportunities, renewals, and more
- . When a customer joins the company, you will act as their escalation point as they work with their onboarding team to get set-up with our product offering
- Your ability to act as a liaison between customer and product will be integral to the overall development of the business and happiness of our customers. The feedback you collect will directly shape our product, and your quick, solution-oriented responses will delight customers
- You will be a critical customer success hire in a fast-growing company. We’ve won incredibly passionate customers in our target market, and you will spearhead our efforts to continue to exceed their expectations. This unique opportunity will give you a space on the ground floor of a business that already has significant traction
Our take
Teampay's spend management software is tailor-made for high-growth companies, offering them a unified platform to exercise control over spending, maintain transparency, and align with company policies seamlessly. The platform addresses a longstanding challenge faced by finance teams, reducing the time and effort expended on reconciling employee expenditures on behalf of the company.
With notable partners in its portfolio, including collaborations with industry giants like Amazon Business and Mastercard, Tewampay has carved out a distinctive niche in the market. The 2020 integration with Amazon solidified Teampay's position as the sole product dedicated to assisting businesses in efficiently managing their procurement spend.
Fuelled by substantial funding, Teampay is steadfast in its mission to revolutionize expense management, offering complete transparency and auditability. This approach instills confidence in procurement analysts, allowing them to enable more efficient purchasing processes across organizations, ultimately driving cost control and operational efficiency.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-48% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2022
$35.3m
SERIES B
Oct 2021
$26.9m
SERIES B
Total funding: $83.2m
Company benefits
- Healthcare premiums 100% covered for employees and 50% covered for dependents
- Unlimited PTO
- Paid Parental Leave
- One Medical membership for all employees
- FSA or HSA programs available
- Pet Insurance for employee’s pets
- Citibike membership for all employees
- 401k Program with employer match on contributions
- One time stipend for remote work setup
- Fun and educational events for all employees, offered both virtually and in-person
Company HQ
Midtown Manhattan, New York, NY
Leadership
Andrew Hoag
(CEO)Worked as an Independent Consultant in IT and Software, for 8 years. Promoted from Network Engineer to Web Project Lead at NASA Ames Research Centre. Went on to work at VeriSign for over 6 years. Founded three other businesses: PlaceSite; Zwaggle; Urbantag/Black Drumm. Was a Creator & Facilitator at Founder's Nest for 5 years. For over 11 years was President at Ferocia. Currently an Advisor to various businesses.
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