Global Accounts Manager, Universal Music Group
Music-based entertainment
Be an early applicant
Music-based entertainment
1001+ employees
Be an early applicant
1001+ employees
Company mission
To shape culture through the power of artistry.
Role
Who you are
- Experience in account management, partner operations, commercial strategy, or digital rights management within the music, media, or tech industries
- Skilled communicator and excellent story teller, with experience leading meetings and presenting insights to internal executives and external partners
- Strong organizational and project management skills — able to track complex deliverables, manage multiple stakeholder groups, and meet deadlines across global time zones
- Analytical mindset with comfort interpreting data and drawing conclusions — SQL, Python, or Looker experience is a plus but not required
- Proven ability to synthesize complex information into clear, actionable presentations and documentation
- Familiarity with the digital music ecosystem, streaming economics, and partner operations
- Detail-oriented and reliable — capable of maintaining accurate records, reports, and evidence logs across multiple investigations
- Collaborative, diplomatic, and proactive — you thrive in cross-functional environments and enjoy turning insights into impact
What the job involves
- UMG’s fraud prevention team is leading the industry by example in protecting the integrity of the global streaming ecosystem
- We work across UMG labels, brands, and internal teams — including Commercial Affairs and Business Affairs — as well as with our external digital partners to detect, prevent, and respond to fraudulent activity
- The Account Manager will serve as the central conduit connecting these groups, ensuring our anti-fraud operations, contractual obligations, and partner relationships are aligned and effective
- Act as the day-to-day representative for fraud prevention at UMG in all operational and strategic engagements with DSPs
- Partner with internal stakeholders to ensure our goals are reflected across all of our new and pre-existing licensing agreements
- Lead internal anomaly detection reviews, coordinating data from multiple systems to validate and escalate streaming irregularities
- Serve as the central liaison for UMG repertoire owners and regional Business Affairs leads — chairing monthly meetings to share insights, align investigations, and surface market-level priorities
- Produce monthly reports and scorecards, summarizing partner performance, market trends, and identified anomalies
- Handle rights holder escalations within UMG, ensuring cases of suspected manipulation or fraud are communicated, tracked, and resolved effectively
- Develop and maintain internal alignment across teams to ensure consistency in process and data handling
- Create and deliver internal and external presentations highlighting fraud prevention impact, market insights, and partner collaboration
- Assemble detailed evidence briefs and summaries of bad actors for senior stakeholders and strategy leads
- Support ongoing development of fraud-prevention reporting — ensuring internal metrics evolve with partner behavior and ecosystem trends
Salary benchmarks
Our take
Universal Music Group (UMG) was founded in 1998 and it has grown rapidly and steadily since, now establishing a position as one of the "Big Three" record labels (alongside Sony Music and Warner Music Group).
UMG differentiates itself from competitors with its internal links across business functions. Each artist can access the best recording technologies, merchandising services, management services, and live music services, as well as much more. This is not provided by other smaller and even larger companies, meaning UMG is in a unique position to build each artist’s “brand”.
UMG became a publicly traded company in late 2021 and has used funds to finance its international expansion. Valued at over $49.8 billion, this global music leader looks to remain in a strong position for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company HQ
Santa Monica, CA
Leadership
Lucian Grainge
(CEO & Chairman)Worked in the music business for his entire career. He has been named the most powerful person in the music business on four occasions in the 2010s by Billboard.
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