Senior Product Manager, Front
Platforms
Shared customer communication hub
Job no longer available
Shared customer communication hub
201-500 employees
Job no longer available
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- Product management experience, preferably at a SaaS or consumer technology company
- Some technical expertise, not necessarily enough to write code, but enough to understand the APIs and SDKs that power our platform, and to communicate with customers and developers about them
- Empathetic: you understand what users need and any issues that your teammates face
- Execution-oriented: you’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time
- Collaborative and low-ego: you work well with all kinds of personalities; you work well with teams across multiple geographies
- Data-driven: you understand how to use data to guide product decisions
- Solutions-oriented: you are resourceful and drive progress with a positive, entrepreneurial approach
- You have clear, structured thinking and excellent communication skills
What the job involves
- Build a compelling strategy and roadmap based on insightful understanding of customer and developer needs, market opportunities and technical capabilities
- Drive learning/insights and revenue through iterative product development
- Manage a roadmap against KPIs and product goals
- Partner cross-functionally with Engineering, Design, Customer Success, Marketing and Sales to innovate and execute product initiatives across the company
- Rally teams to work together towards a common goal; oversee many moving parts to ensure deliverables are met on time
- Write specs, manage project execution, and define product roll-out strategy
- Discover and present new product insights by analyzing qualitative and quantitative customer data
- Conduct user research & user testing to collect new customer insights
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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