Account Manager, Rokt
$100-110k
+ Bonus + Equity
3+ days a week in office
eCommerce technology & software solutions
Job no longer available
eCommerce technology & software solutions
501-1000 employees
Job no longer available
$100-110k
+ Bonus + Equity
3+ days a week in office
501-1000 employees
Company mission
To make eCommerce smarter, faster, and better.
Role
Who you are
- Proven Success: You have a Bachelor's degree & 2-3 years experience in a client-facing account management role across digital media, marketing or digital sales with 2+ years in delivering exceptional customer experience
- Polished Professionalism: You will have significant exposure to customers and industry partners alike. As such, you must project the professional image of the company both internally and externally. You are an effective communicator and ensure all communication, both external and internal, reflects the company culture
- Project Management: Ability to successfully manage multiple clients, campaigns, strategies in an organized and meticulous manner. Act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts
- Dedication: You can reject setbacks and enthusiastically persist until ambitious goals are achieved. You are resourceful and innovative at tackling complex challenges in a timely manner
- Creative Problem Solving: Desire to create innovative solutions with the core suite of products in order to maximize client ROI. An optimistic outlook and "can-do" approach regarding each client’s needs and their ability to scale with Rokt
- Strategic Mindset: You are a strong, analytical problem solver with a common sense and practical solutions orientation
- Communication Skills: You keep others in the company informed and up to date on your priorities, current tasks and work completed. You are consistently looking for ways to improve yourself professionally and you encourage constructive criticism of your work
- Industry Experience: You'll already have a deep understanding of digital-specific metrics, with proven success optimizing marketing campaigns to results like: Cost Per Lead, Cost Per Acquisition, Cost Per Click, CPM, Return on Ad Spend, ROI, Open Rates/Bounce Rates, etc
- Technical Expertise: Microsoft Powerpoint & Excel, G-Suite products, Tableau, and Hubspot preferred but not required
- Experience or understanding of Financial Services preferred but not required
What the job involves
- You are a strategic and creative contributor who understands that a customer-centric approach is key in growing successful relationships. You will contribute to the company's accelerated growth by managing and growing key client relationships through platform and product expertise, data-informed measurement, growth strategies, and a solutions-driven approach
- You understand how to successfully drive revenue through strategic negotiations and optimizations, with a heavy focus on consultative sales and client service. This role will provide the you with professional growth, a real opportunity for career progression and international travel as the company expands globally
- Manage client relationships and deliver customer obsessed service to assigned book of business of $3M+ annually
- Launch new partnerships and help clients see success on Rokt through dedicated account management
- Drive continued revenue growth from assigned accounts year over year, in-line with company growth
- Partner with business development team to onboard new clients, navigate relationships, and bring prospective clients to see success with Rokt
- Analyze opportunities for key accounts and drive strategic optimizations
Our take
eCommerce marketing company Rokt is helping brands leverage the power of good timing. With Rokt, brands can present their customers with AI-curated offers and messages at every stage in their transaction, at tailored times of the day, or to market themselves at the point of transaction on other major eCommerce sites.
The idea is that “transaction moments” are when shoppers are most inclined to engage further with the brand or its products - the success of Rokt’s clients, and the runaway success of Rokt itself, show that it's successfully cracked it.
Rokt has a strong client base that includes giants like PayPal, Groupon, GoDaddy, and Disney, and after hitting Unicorn status, it is eyeing up a US IPO. This should come as no surprise - the surge in eCommerce trade over recent years has led to most companies investing in tools to stay competitive.
Rokt has expanded its tool suite since it first started up, and will be focused on continuing to innovate to keep ahead of the MarTech pack, and abreast of changing demand in the rapidly shifting market. The eCommerce marketing tech sector has ballooned to a $120B global operation - Rokt is positioned comfortably to keep ahead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$325m
SERIES E
Oct 2020
$80m
SERIES D
Total funding: $488.4m
Company benefits
- Learning and development: Develop your skills and career through our global training events, self-driven learning programs, and fantastic people leaders.
- Generous PTO and extended leave: When you work hard, we know you also need to rest. We offer generous time off and extended leave policies. Whether you are taking a tenure-based sabbatical or parental leave, we've got you covered.
- Employee equity options: All Rokt’stars have equity ownership. If we succeed, everyone enjoys the upside.
- Catered lunches: Enjoy catered lunch five times a week and healthy snacks in the office.
- Health and wellness benefits: We provide a variety of health (physical and mental) care programs, including a zero-cost monthly premium option in the US. We also offer a monthly wellness allowance and wellness sessions.
- 401K matching: In the U.S., access generous retirement plans like a 4% dollar-for-dollar 401(k) matching plan.
- Dog-friendly office: Pets make our lives better in so many ways. At work, they create a fun and happy environment, encourage conversations, and get us up for regular exercise breaks. Our NYC office is dog-friendly!
- Global travel opportunities: Along with our global all-staff events in amazing locations, we also offer generous relocation packages if you're interested in moving to another Rokt office.
- Hybrid workplace: Enjoy the best of both worlds with 4 days in office and 1 day remote according to our team-based flexibility model.
- Technology allowance: Each Rokt’star has an allowance to use toward buying new technology that tops up every year. As a technology company, we make sure our Rokt’stars are only using the latest and greatest equipment–and you can keep it even if you leave.
Company HQ
Hudson Square, New York, NY
Leadership
Bruce Buchanan
(CEO)Previously a Principal at Boston Consulting Group, before serving as Chief Commercial Officer, then Group Chief Executive Officer at Jetstar Airways.
Salary benchmarks
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