Customer Success Manager, Lacework
East
$100-136k
Annual salary + Bonus + Equity + Benefits.
Data driven cloud-native application protection platform
Job no longer available
Data driven cloud-native application protection platform
501-1000 employees
Job no longer available
$100-136k
Annual salary + Bonus + Equity + Benefits.
501-1000 employees
Company mission
To be the security platform for the cloud.
Role
Who you are
- Minimum 5 years work experience in technical account management, product and adoption focused customer success, within the security and/or cloud computing domains
- Hands-on experience with platforms built on Public and Private Clouds (AWS, GCP or Azure). Cloud Certifications are a plus
- Familiarity with concepts of Enterprise security and compliance frameworks
- Familiarity of Infrastructure Automation tool concepts (Terraform, Cloudformation, Ansible etc)
- Demonstrable results working as a trusted advisor to drive business value for customers
- Strong project management skills, ability to multi-task and work in a dynamic environment
- Handling customer escalations, managing customer expectations, and driving successful resolutions
- Excellent problem solving and analytical skills
- Bachelor's Degree and/or equivalent work experience preferred
What the job involves
- Develop a deep understanding of the Lacework platform, cloud environments, security best practices and the DevOps world in which our customers operate
- Drive new customers onboarding (kickoff, technical implementation, product overview, …) for our critical and strategic customers
- Develop a comprehensive understanding of the business challenges facing your customers and how Lacework solves those challenges
- Run 1:1 success sync with larger customers on a bi-weekly or monthly basis to share best practices & to present new features relevant to the customer use cases
- Detect upsell opportunities in the accounts & work with RSM/SE to close it
- Work with experts within Customer Success, Technical Support, Product Management and Engineering to solve customer issues
- Collect feature requests with customers and feed that back to the Product Management team
- Monitor and drive key performance metrics such as Adoption, Value Realization, Consumption, Customer Engagement & Satisfaction
Our take
Lacework is a cloud security startup that simplifies cloud security, reduces incident noise, and cuts down on the number of interfaces that businesses need to use. It helps businesses reduce their expenses and the time spent manually tracking issues.
Lacework offers a full package of cloud security services for its customers, covering security for infrastructure as code, scanning for vulnerabilities in build-time and run time, runtime security for cloud-native environments, and configuration and compliance.
The company faces competition from businesses like Threat Stack, Prisma Cloud, and Aqua Platform. However, as more companies move online and the need for secure cloud-native services continues to grow, Lacework has ample opportunity to see continued growth as the leading CNAPP solution.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$1.3bn
SERIES D
Jan 2021
$525m
SERIES D
Total funding: $1.9bn
Company benefits
- Competitive medical, dental, and vision plans
- Employer contribution to health savings account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Assistance Program
- Flexible vacation time
- Parental leave for birthing and non-birthing parents
- Recharge days
- Paid holidays
- 401(k) for eligible employees & competitive global retirement plans
- Life insurance for eligible employees
- Short term disability
- Long term disability
- Flexible health and mental wellness stipend
- Home internet & cell phone stipend
- Commuter benefits
Leadership
Vikram Kapoor
(CTO)Studied Computer Science at Indian Institute of Technology, and University of Minnesota. Worked as a Senior Software Engineer at Valicert Inc; Kuokoa Networks; and Pillar Data Systems. Worked for over 6 years at Oracle Corporation in Development Management. Was Senior Director of Engineering at Bromium. Was Entrepreneur in Residence at Sutter Hill Ventures.
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