Customer Analytics Manager, TouchBistro

• You have 5 years of experience in a Data Insights position
• You demonstrate leadership experience and a strong desire to mentor others
• You have working knowledge of data mining principles
• You have some experience with Salesforce data
• You have strong SQL skills, and can perform effective querying involving multiple tables and subqueries
• You have experience writing advanced SAS code statements, models, and macros
• You have an understanding of and experience using analytical concepts and statistical techniques including modeling techniques (GLM multiple regression, logistic regression, log-linear regression, variable selection, etc)
• You have experience working with and creating databases and dashboards

Desirable

• TouchBistro is looking for a Customer Analytics Manager to define and oversee accurate data collection, processing, modeling and analysis within our Customer Success team
• In this newly created role, you will work closely with leaders across Product, Sales, Transformation, Customer Success, and Marketing to support and implement high-quality, data-driven decisions
• You will apply your knowledge of data analysis to solve real-world problems and find opportunities for improvement across multiple projects, teams and business units
• Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions
• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics
• Ensure accuracy of data and insight deliverables with comprehensive policies and processes founded in a deep understanding of TouchBistro’s data
• Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables
• Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc
• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements
• Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs
• Drive successful completion of data insight initiatives through effective management of analyst and data employees and communicate results and business impacts to stakeholders within and outside of the company