Senior Dasher Experience Associate, DoorDash

• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You know how to optimize and improve processes while designing for scale (i.e. automation)
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel
• You have 2+ years of experience. You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience)
• You have led projects across teams and demonstrated success in fast-paced, ambiguous environments
• You have strong written and verbal communication and presentation skills

Desirable

• We’re hiring a Senior Associate, Dasher Experience, who will lead one of our most promising new initiatives to help retain and empower Dashers through proactive support interventions
• You will dig into data, operate at the lowest level of detail, and collaborate with cross-functional teams to iterate and execute on our proactive support strategy via pod management and experimentation
• You will also have a high degree of visibility across the org by leading initiatives to improve our north star metric, First Contact Resolution, through automation and teammate tooling
• This role will report into an Associate Manager on our Dasher Experience team in our Customer Experience & Integrity organization
• Own the success of proactive support by identifying opportunities for proactive intervention, running experiments to understand dasher behavior and ROI, and managing our fast growing pod
• Contribute to our org’s north star, First Contact Resolution, by identifying opportunities for automation and improving the Dasher deactivation experience
• Work closely with Product, Analytics, Engineering, Global Support Ops, and Bizapps to create new tooling and workflows
• Gain a high level of visibility from org leadership by leading our “big bet” initiatives