Senior Technical Content Writer, Yuvo Health
$95-110k
Services for Federally Qualified Health Centers
Job no longer available
Services for Federally Qualified Health Centers
21-100 employees
Job no longer available
$95-110k
21-100 employees
Company mission
Bringing fair, quality care to underserved communities.
Role
Who you are
- Bachelor’s degree in Journalism, Education, Communications, Computer Science, Management Information Systems, or Engineering is preferred; 10+ years of experience as a Technical or Content Writer may be considered in lieu of a degree
- In-depth knowledge of technology and health care terminology
- Exceptional communication (written and oral) skills and the ability to work well with people at all levels are essential
- Experience with Google Suite (Docs, Slides, Forms, etc)
- Presentation skills; comfortable speaking to groups of six or more people
- Proficiency in various process mapping and documentation tools (Confluence, LucidChart, Shortcut, etc.)
- Experience with Agile project methodology
- Detail-oriented and diligent
- Experience working in an early stage startup, and desire to work in a fast-paced, small team environment
Desirable
- Demonstrated willingness and ability to create and own artifacts and processes for technical content writing
- Basic graphic & web design skills
- Experience with technical documentation software (Whatfix, Scribe, bit.ai)
- Experience working with BI visualization tools (Tableau, Looker, Metabase, etc.)
- Experience in using data to improve products, processes, and usability and prioritize where to focus by quantifying the value of user experience (Pendo, Mixpanel, FullStory)
- Experience working on global teams
- Ideal candidates will be based in the Central or Eastern time zone
What the job involves
- Curate, write, and edit supporting documents that clarifies product features and benefits
- User persona targeting
- Design and develop supporting documentation for product use (release notes, etc.)
- Identify and create diagrams, process flows, and charts to increase user understanding
- Understand and translate complex information for users of varying backgrounds, experiences into artifacts (Confluence knowledge base, newsletters, etc.) for internal and external publishing
- Design, drive, and document usability studies of artifacts with UI/UX Designers, product teams, and end users
- Periodically review all documentation for timeliness, accuracy, and usefulness; make corrections/updates as needed
- Manage review and approval process of technical artifacts
- Develop and present artifacts for a variety of media (virtual/digital, print, presentation software, video, etc.)
- Create and maintain guidelines, case study documentation, newsletters, surveys, and technical operating procedures
- Manage junior team members
- Any other duties that are reasonably required
Our take
Increasingly, payment for medical services in the U.S. is being tied to the quality of care, shifting away from a volume-based, fee-for-service model. While almost certainly a good thing, some healthcare organisations are struggling to make the transition.
Yuvo Health is responding to that pressure on Federally Qualified Health Centers (FQHC) by providing them with administrative and managed-care contracting services.
The startup is planning on using its latest funding to expand its initial program with 4 FQHCs in downstate New York and start to execute plans to expand across New York, the Midwest and Mid-Atlantic regions in the near future.
To fulfil its ambitious vision, Yuvo will have to navigate a complex regulatory landscape while altering the workflows of a famously resistant-to-change sector. That’s no easy task, but the startup will be pleased with its impressive momentum and indirectly improving the lives of thousands of Americans as a result.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2023
$20.2m
SERIES A
Jan 2022
$7.3m
SEED
Total funding: $27.9m
Company benefits
- Fully covered Medical, Vision, and Dental Coverage
- $500 home office equipment refresh
- Fully remote work
- Flexible schedule
Company HQ
Civic Center, New York, NY
Leadership
Cesar Herrera
(Co-Founder & CEO)Before Yuvo Health, Cesar was Chief Solutions Officer at Healthify, which provides access to networks of social-service organizations, as well as Head of Existing Business for Zocdoc, a platform that allows patients to book appointments for medical care. Cesar holds an MBA from NYU Stern School of Business, an MPH from Johns Hopkins Bloomberg School of Public Health, and a BA from University of Michigan.
Janel Sia
(Co-Founder & Chief Operating Officer)Previously served as Director of Network Strategy & Development at Healthify, which provides access to networks of social-service organizations, as well as built partnerships at the International Rescue Committee’s Global Philanthropy and Partnerships unit. Janel earned a BA in psychology from Columbia University, where they also served as a Research Assistant in psychiatric epidemiology.
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