Director of Customer Success, AdQuick

• 7+ years in Customer Success, Account Management, or Strategic Accounts at a B2B SaaS or AdTech company — with at least 2 years owning enterprise relationships
• Background in OOH, programmatic, media planning, or ad measurement strongly preferred. If you've used AdQuick (or competing platforms) as a customer, even better
• Genuinely tech-savvy. You're comfortable in SQL, can read an API doc, build a dashboard in Looker or Tableau, and pick up new tools faster than most engineers expect
• A natural in front of people — you draw energy from a full conference room, a client dinner, or a six-stop customer tour, and you make others feel that energy too
• Polished communicator who can hold the room with a CMO at 9 a.m. and trade jokes with a media buyer over drinks at 9 p.m
• Customer-obsessed to a fault. You take ownership of outcomes, sweat the details, and follow up before anyone has to ask
• Willing to travel— you see time on the road as the best part of the job, not the worst
• Track record of growing accounts, hitting retention targets, and being the name customers ask for by reference

Desirable

• We're hiring a Director of Customer Success to be that partner. This is a senior, client-facing role for someone who thrives on building relationships in person, geeks out over the product, and treats every customer outcome like their own
• You'll be the most knowledgeable AdQuick user in the room — and the person clients call first when they want to push the platform further
• Own a portfolio of AdQuick's most strategic media supplier and agency accounts, serving as their primary point of contact and trusted advisor from kickoff through campaign measurement
• Be the platform expert. Operate AdQuick at a power-user level across planning, buying, creative workflows, attribution, and the AdQuick Copilot AI — and confidently demo any feature on the fly
• Lead in-person client trainings, on-site workshops, and quarterly business reviews across customer offices in major markets — you'll be on a plane often, and you'll love it
• Host clients for dinners, industry events, and conference activations (Cannes, OAAA, AdWeek, NAB) — building genuine relationships that compound over years, not quarters
• Partner closely with Sales, Product, and Engineering — translating customer feedback into prioritized product input, and rolling new features out to your accounts the day they ship
• Drive measurable outcomes: gross retention, net revenue retention, product adoption, and expansion across your book of business
• Build playbooks, templates, and training materials that scale your impact across the broader CS team
• Identify expansion opportunities — additional markets, new ad formats, programmatic DOOH, attribution add-ons — and partner with Sales to land them