Customer Onboarding Specialist, SIDES

Dutch Speaker

Salary not provided

Junior and Mid level

Berlin

Office located in Schöneberg, Berlin

Gastronomic delivery software

Be an early applicant

Gastronomic delivery software

21-100 employees

B2BFoodSaaSCloud ComputingDelivery

Be an early applicant

Salary not provided

Junior and Mid level

Berlin

Office located in Schöneberg, Berlin

21-100 employees

B2BFoodSaaSCloud ComputingDelivery

Company mission

To enable all restaurateurs to design their market in a forward-looking, self-determined and profitable manner.

Job

Company

Role

Who you are

Experience in customer service or onboarding
Excellent communication and presentation skills
Ability to convey technical information in an understandable way
Customer-oriented mindset and ability to work in a team
Excellent language skills (spoken and written) in Dutch and English

What the job involves

Management and monitoring of the global customer onboarding process
Develop and implement strategies to improve client retention rates
Collaborate with regional team leaders to ensure standardized onboarding procedures
Analyze onboarding data and metrics for continuous improvement

Application process

We look forward to receiving your meaningful application, including your salary expectations and earliest start date!

Our take

Though founded in 2014, German startup SIDES - or SimplyDelivery - found its footing in the early 2020s as app-based food delivery services became fully integrated into everyday life. SIDES develops the software used by restaurants, catering companies, takeaway, and these industry's customers, to manage and process orders and tasks in the digital space. Now used in five European countries, SIDES has acquired thousands of clients to date.

In 2022, SIDES partnered with STRIPE payment technology to add a secure payment platform to its software, bringing its platform into the realm of eCommerce. While the company is still up against stiff competition from industry giants like Uber Eats and Deliveroo, its steady growth and expanding client base signal a strong future for the company.