Product Design Manager, Lightspeed
Shared Services
+ Equity
3-5 days a week in office
Point of Sale & commerce platform
Open for applications
Point of Sale & commerce platform
1001+ employees
Open for applications
+ Equity
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- 2+ years of industry experience in a people management role on a Design team, experience in matrix organizations a plus
- A design-thinking education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication)
- An acute self-awareness and deep empathy - for both the customer and your team’s goals
- A tenured, evolutionary perspective on technology, product, and design practices
- Applied experience with service design practices and a practice of constantly evolving your design process
- An appetite (and the skill) for working across all digital and physical manifestations of what we design
- A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions
- Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity
- A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
- Experience design sprint methodologies, tools, and processes and the JIRA platform
- Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro
What the job involves
- We’re looking for a Product Design Manager to join the Shared Services team
- This team is at the heart of our business, strategically crafting workflows and building centralized products that seamlessly integrate with our diverse product offering
- We help our merchants take the boring out of business by simplifying how they set up our products, manage their money, and get paid
- Understand business objectives to solve highly abstract problems and uncover unidentified ones
- Connect and lead teams in executing solutions end-to-end
- Apply strategic thinking not just in execution but to shape how teams approach new problems
- Make and communicate comprehensive design strategies based on quantitative and qualitative data and work in partnership with product managers to lead the problem definition
- Facilitates journey mapping and introduces design thinking methods to influence cross-functional teams and advocate for the user
- Develop a masterful understanding of design system principles (and the current state of design within the industry) within your team
- Lead a team in defining discovery existing system libraries as well as evolving components for user and industry relevancy
- Create prototypes or support the team to do so
- Oversee the completion of projects, establish processes to improve efficiency, nurture key relationships within the company, and provide mentorship to your team
- Supervises contributors on projects and manages the workload and backlog across the team
- Energizes and inspires the team. Ensure that each designer in your team has a plan to grow and meet their potential and support them in the challenges they face
- Has a high-bar for quality and craft, and holds themselves accountable for shared outcomes
- You may be asked to contribute as part of the wider Lightspeed team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role!
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% female employees
7% employee growth in 12 months
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO, not founder)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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