Customer Service Agent, MAJORITY
$16 per hour + commission and overtime
All-in-one mobile banking platform for migrants
Job no longer available
All-in-one mobile banking platform for migrants
201-500 employees
Job no longer available
$16 per hour + commission and overtime
201-500 employees
Company mission
To give users the tools, resources, and support to thrive in a new country.
Role
Who you are
- Fluent in English
- Knowledge of Spanish is a plus, but not required
- Previous experience from customer service
- A big plus if you have experience from the service industry
- Fantastic communication skills and extremely service minded
- Great at combining quality focus with efficiency
- A hardworking individual who thrives in a rapidly changing environment with tight deadlines
- Someone who is into the details and passionate about quality
- A fast learning and dedicated person who is ready to grow with Majority
- A problem solver who loves new challenges
What the job involves
- As a member of our Customer Service team you will help our English speaking customers by phone and chat from our Miami office but also help them face to face at our new Meet-up place (a physical location café/office where we meet our customers at)
Our take
Migrants relocating to a new country face enormous practical and financial hurles, from opening bank accounts and building credit histpries to securign affordable connectivity and sending money home. While MAJORITY was originally focused on supporting newcomers to the US, its mission has evolved to serve globally mobile community more broadly - people navigating life across borders who often encounter high feed, complex bureaucracy and limited access to mainstream financial services.
MAJORITY operates as a subscription-based financial platform designed specifically for these communities, offering FDIC-insured bank accounts, debit cards, remittances, cashback rewards and in-language customer support. Crucially, the platform does not require a Social Security Number to get started, lowering a major barrier for recent arrivals. And in 2025, the company expanded beyond just banking with the launch of MAJORITY Mobile Plans, providing flexible, contract-free phone plans with unlimited data options and international calling, further embedding essential services into a signal digital ecosystem.
By combining banking, remittances, telecoms and community-driven support under one platform, MAJORITY is more than just a neobank, its building infrastructure for global mobility. Its continued product expansion reflects a broader ambition of one to create a comprehensive financial and connectivity platform that helps people establish stability quickly, wherever they choose to build their lives.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$12.5m
SERIES B
Jun 2023
$9.8m
SERIES B
Total funding: $98.3m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Magnus Larsson
(Co-Founder & CEO)They began their career as a Consultant before spending 3 years at Optimal Telecom and a further 3 at Tele2. While serving as CEO of Rebtel, Magnus co-founded MAJORITY, alongside being a Make Equal Board Member.
Johan Dahlqvist
(CTO)Having studied at Lund University, they worked for 2 years as an Anoto Software Engineer and spent 11 at Tele2. They co-founded MAJORITY in 2019 while serving as CTO of Rebtel.
Johan Granlund
(Co-Founder & COO)They worked at Wunderkind AB before spending 7 years at Tele2 and founding Inventa in 2010. They started working as COO of Rebtel in 2014, before co-founding MAJORITY 5 years later.
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