Manager of Open Source Community Programs, Mozilla

• This is a remote, full time position. We require strong written communication skills to facilitate effective work coordination across various virtual communication platforms such as email and video conferencing
• Seasoned professional experienced working with and supporting multiple stakeholders and delivering results
• Minimum 3 years of experience building and/or managing technical communities. Experience or familiarity with Thunderbird or another Mozilla project is a strong plus
• Prior developer experience is strongly preferred
• Minimum of 2 years people management experience, holding 1-1s, giving feedback and helping coach team members to grow and thrive
• Understanding of and ability to use version control systems: experience with Git and/or Mercurial
• Experience moderating forums, mailing lists and chat channels
• Strong organizational skills and ability to manage multiple projects at the same time
• Dedication to open source and open standards and passion for engaging with a diverse and global community
• Exceptional communication and interpersonal skills with clear and crisp writing, strong cultural awareness and ability to communicate with a variety of audiences
• Knowledge of inclusive practices for community building, including code of conduct enforcement
• Ability to de-escalate and balance tensions as they arise

Desirable

• We work openly and this newly created Manager, Community Programs role is pivotal in advancing and strengthening our relationships with the open-source contributor community that helps power Thunderbird
• It’s an incredible opportunity for an experienced community manager to help shape our community engagement activities and build a pipeline of active volunteers who support our varied product development and support initiatives
• Our community team is a dynamic and collaborative group dedicated to open-source excellence and innovation, working closely with a global network of volunteers and developers
• In this role, you will manage the team and engage directly with our community, facilitating onboarding, communicating priorities, and providing clear direction
• You’ll collaborate closely with our internal teams to identify opportunities for engagement (product development, QA, localization and user support) and you’ll organize all community initiatives, measuring and ensuring we see a meaningful return on investment from our engagement efforts
• The Manager, Community Program will manage a small team and report directly to the Managing Director, Product
• Develop and implement strategies for community growth, engagement, and retention, while ensuring alignment with the organization's vision and goals
• Lead and mentor the Community team, fostering their growth through direct management, coaching and mentorship
• With your team, manage programs to successfully onboard and move volunteers up the contribution curve and ensure they have opportunities to make meaningful contributions
• Actively participate in community discussions and outreach activities across various channels, provide support and encouragement to members, and moderate interactions to maintain a positive and respectful environment
• Collaborate with our internal teams (engineering, QA, design, product, support) to source problems and needs appropriate for working with the crowd
• Collaborate with marketing to support campaigns and activities to increase community activity and engagement, creating content as needed
• Create a recognition program that increases and celebrates volunteer engagement and satisfaction
• Manage the tools that measure community engagement, monitor and take action as needed
• Serve as a bridge between internal teams and external contributors, listening to feedback and questions with empathy, and responding in kind and sharing feedback and insights so collaboration flows seamlessly
• Plan and budget for annual outreach programs, such as conferences, online events and other outreach activities
• Publicize and apply CPG fairly and consistently. Make recommendations for improvement when appropriate