IT Support Technician, Lightmatter
$74-80k
Plus equity grants
Light-powered AI computing
Job no longer available
Light-powered AI computing
201-500 employees
Job no longer available
$74-80k
Plus equity grants
201-500 employees
Company mission
Lightmatter's mission is to build an engine that will power discoveries, drive progress, and redefine what computers and human beings are capable of.
Role
Who you are
- If you're passionate about tackling complex challenges, making an impact, and being an expert in your craft, join our team of brilliant scientists, engineers, and accomplished industry leaders
- 2 years of experience in a dynamic and fast-moving IT support team
- Experience supporting both Mac and Windows PCs in a corporate environment
- Experience working with and troubleshooting Google Workspace and Slack
- Basic knowledge of networking and networking concepts
- Ability to troubleshoot, solve problems, and escalate when needed
Desirable
- Amazing customer service skills and a passion for pleasing our users
- Excellent written and verbal communication skills and the ability to work with technical and non-technical people alike
- Ability to multitask and prioritize in a very fast-paced, startup environment
- Working knowledge of identity systems like OKTA
- Entry-level IT certifications (CompTIA A+, Network+, Microsoft Certs, etc.)
What the job involves
- Lightmatter is seeking a rockstar IT technician who can provide a world-class support experience for our users
- You’ll work daily with our internal customers (our users), providing everything from basic troubleshooting to advanced technical support
- Provide technical support for Macs, Windows PCs, and all our software for our in-office team and remote staff
- Manage, maintain, and troubleshoot conference rooms and AV equipment
- Troubleshoot technical issues, including laptops, desktops, mobile devices, printers, and basic network connectivity
- Conduct onboarding and offboarding training and help users hit the ground running!
- Educate and train users on best practices for security, software, and new technology
- Prepare laptops for new users, replacements, and spares
- Provide software and hardware installations and upgrades, focusing on a great user experience
- Collaborate with IT and other technical staff to solve complex technical problems
- Work with our ticket system to track and manage all of your great work
- Keep track of all IT assets in our asset system
- Create documentation for our support processes and keep our internal knowledge base current
- Participate in and support IT initiatives, including being a critical part of org-wide rollouts
Our take
Neural networks and CPUs are vital to AI solutions, but manufacturers have largely failed to maintain innovation in recent years. Lightmatter solves this problem by offering a next-generation computing platform powered by photonics (light waves).
Lightmatter offers a forward-facing platform for AI-building that acts as an alternative to traditional solutions. It works by replacing wired CPUs with a combination of photonics and new algorithms. Lightmatter's solution is not only faster, but it is considerably more sustainable, and it has the potential to drive the next generation of AI development.
As of 2025, Lightmatter has raised $850 million across six funding rounds and grown to a staggering valuation of $4.4 billion, a testament to growing industry demand for faster, more effective AI-building solutions. Lightmatter currently has three products on the market - Envise, Passage, and Idiom - and is poised to take on the incumbent chiplet industry with a photonics-based alternative.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2024
$400m
SERIES D
Dec 2023
$155m
SERIES C
Total funding: $822m
Company benefits
- Commuter benefit
- Happy hour -Spend time together and build friendships
- Generous vacation policy and holidays
- 401(K)
- Opportunity to learn from your peers and teach them what you know across electronics, photonics, machine learning, and more
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Nicholas Harris
(CEO & Co-Founder)Previously worked as an R&D Product Engineer at Micron Technology, and as a Postdoctoral Fellow at MIT.
Thomas Graham
(Co-Founder)Was an M&A Analyst at Morgan Stanley, and worked as an Agency Business Development Manager at Google.
Darius Bunandar
(Chief Scientist & Co-Founder)Worked as a Research Collaborator at Caltech, and was a PhD Candidate at MIT.
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