Strategic Partner Pre-Sales & Customer Success Manager, Viva Wallet
Offers bonus
European tech bank for business
Be an early applicant
European tech bank for business
501-1000 employees
Be an early applicant
Offers bonus
501-1000 employees
Company mission
To change the way businesses pay and get paid with cutting-edge technology and unprecedented agility.
Role
Who you are
- At least 5 years of experience in pre-sales, solution consulting, customer success, implementation, or strategic account management
- Experience managing enterprise customers or strategic partners, preferably within payments, FinTech, banking, SaaS, or technology
- Strong understanding of APIs, system integrations, reporting, reconciliation, and technology-enabled solutions
- Proven experience in project scoping, Statement of Work preparation, implementation, and stakeholder coordination
- Ability to translate complex business needs into clear functional and technical requirements
- Strong commercial mindset and experience identifying account growth opportunities
- Excellent presentation, communication, stakeholder-management and commercial-discussion skills
- Strong organisational and project-management skills, with the ability to manage multiple complex initiatives
- Fluency in English, both written and spoken
- Bachelor’s degree in Business, Technology, Engineering, Finance, or a related field
What the job involves
- The Strategic Partner Pre-Sales & Customer Success Manager supports Global Enterprises, Global Partners, and Strategic Accounts across the customer lifecycle—from discovery and solution design to implementation, go-live, adoption, and account expansion
- The role works closely with Business Development Managers, Sales, Technical Solution Architects, Product, and Legal to deliver tailored, scalable solutions and build successful long-term customer relationships
- Support strategic commercial opportunities through discovery, solution design, presentations, demos, proposals, and RFP/RFI responses
- Understand customer requirements and design end-to-end solutions covering integrations, reporting, reconciliation, and tailored business needs
- Supports the preparation of business cases, Business Impact Assessments, project roadmaps, and Statements of Work
- Manage implementations from onboarding through testing, pilot, and go-live, coordinating internal and customer stakeholders
- Ensure projects are delivered according to the agreed scope, timeline, quality standards, and dependencies
- Coordinate post-go-live customer-success activities, driving adoption, retention, satisfaction, and time to value
- Identify and refer potential account-expansion opportunities
- Coordinate and contribute to regular business reviews with performance insights and recommendations
- Provide structured customer and market feedback to Product teams, supporting the development of new features and improvements
- Document project outcomes, lessons learned, and reusable best practices
Our take
Viva Wallet is a European cloud-based neobank providing businesses with end-to-end advanced digital payment solutions and embedded banking services that are tailored to the needs of each individual business. A leader in its field, Viva Wallet is present in 24 markets and is the payment institution with the largest footprint in Europe.
Leveraging from its JP Morgan-led growth equity, Viva Wallet's latest innovations include the "tap-on-phone Viva Wallet POS app", which turns any Android device into a card terminal, and "Smart Checkout", an easy integration payment gateway that increases conversion by more than 20%.
As an advocate for a sustainable cashless economy and secure payments for all, Viva Wallet delivers a selection of payment methods, including international card schemes such as Visa, Mastercard, and American Express. With the introduction of Klarna to its ever-growing line-up of payment options in 2022, Viva Wallet has secured itself as a leading global player in the payments industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2021
$76m
LATE VC
Dec 2019
$86.1m
SERIES C
Total funding: $186.3m
Company HQ
North Athens Regional Unit, Marousi
Leadership
Haris Karonis
(Co-Founder & CEO)Experienced in Product Management and Business Strategy.
Makis Antypas
(Co-Founder)An accomplished international FinTech professional with experience in the design and implementation of large-scale transactional systems for banking, retail, ticketing and electronic commerce industries across Europe.
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