Implementation Manager, Talkspace
Payer Operations
$80-95k
More information about location
Online therapy platform
Be an early applicant
Online therapy platform
1001+ employees
Be an early applicant
$80-95k
More information about location
1001+ employees
Company mission
To make therapy and psychiatry more available and affordable.
Role
Who you are
- 3+ years of professional experience in business operations or product
- 2+ years of experience in the healthcare industry, particularly internal operations, and payment services
- Familiarity with revenue cycle and claims management
- Proficiency working in Excel/Spreadsheets
- Proficiency working with Jira and Confluence
- Work collaboratively with cross functional teams in a variety of settings and be able to listen and articulate positions
- Experience (or strong interest) in working in a fast-paced environment
- Bachelor's Degree in a related field is preferred
What the job involves
- We are looking for an experienced Implementation Manager, Payer Operations to join our team
- This role would be responsible for driving the success of claims health initiatives by building and maintaining organizational systems that ensure smooth execution and velocity
- They lead internal configuration, eligibility testing, and monitoring for Behavioral Health plan members, while collaborating closely with product management and sales leads to oversee successful implementations
- Additionally, they support data science efforts through monthly reporting, partner with Client Support and Payor Success teams to troubleshoot emerging issues, and facilitate EFT/ERA setups with Finance and Revenue Cycle teams
- The Implementation Manager, Payer Operations collaborates with the Product Manager, Health Plans to address payer product features and resolve bug fix requests
- Build and maintain effective organizational systems to track and drive velocity across our claims health initiatives
- Coordinate internal configuration needs, eligibility testing, and monitoring for our Behavioral Health plan members
- Partner with product management and sales leads to drive successful Behavioral Health implementations
- Support data science needs from internal and external partners, including monthly reporting
- Partner with Client Support and Payor Success teams to identify emerging issues and assist in troubleshooting and identifying a solution/fix
- Guide successful EFT/ERA setup alongside the Finance and Revenue Cycle teams
- Partner with Product Manager, Health Plans to tackle payer product features and bug fix requests
- Performs other related duties as assigned
Our take
Founded in 2012, Talkspace is one of the established names in the online therapy space, offering a unique, appointment-free approach to mental health support. By providing unlimited access to a network of healthcare professionals, the platform delivers a cost-effective solution to underserved individuals in need of therapy, making mental health services more accessible than ever.
As venture capital interest in digital behavioral health continues to rise, Talkspace faces increasing competition from startups like BetterHealth and Calmerry. However, its 2021 public offering and acquisition of relationship counselling platform Lasting have solidified its position as a leader in the telehealth space.
The company isn't slowing down though. As it continues to innovate, with the launch of Talkspace Engage - a portal designed to help HR teams foster workplace mental wellbeing and increase the use of available mental health resources. More recently, Talkspace expanded its reach to 9.5M military personnel and their families, further solidifying its commitment to making mental hearth care accessible to all.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Nov 2021
$3m
GRANT
Jan 2021
$2.1m
GRANT
Total funding: $115m
Company benefits
- Health: You’ll get comprehensive medical, dental and vision plan coverage from day one
- Retirement: You’ll receive a 401k retirement savings program with company-matching
- Equity: You’ll also receive equity as part of your package
- Wellness: Enjoy a monthly wellness stipend for your own wellbeing
- Flexible time off: You'll have access to flexible PTO
- Mental health: You’ll receive access to all Talkspace products, including therapy and psychiatry
Company values
- Kindness: Show compassion to colleagues and clients—it’s what we do. Be honest and real. Strive to be a giver, not a taker
- Quality: Always seek to add maximum value. Strive to always improve your product and process. Make, but do not repeat, mistakes.
- Teamwork: Expect, accept and welcome feedback. Collaborate and support your team and other teams. Be transparent and over-communicative.
- Execution: Execute on deliverables that are aligned with goals. Deliver work on time, and live up to your commitment. Display the ability to make decisions without procrastination.
- Innovation: Aim for the moon. Dare. Surprise yourself and everyone else
Company HQ
Murray Hill, New York, NY
Articles
Leadership
Jon Cohen, M.D.
(CEO)They joined Talkspace in 2022 as CEO. Prior to this, they were they Executive Chairman/CEO at BioReference Laboratories, SVP and Chief Medical Officer at Quest Diagnostics, Senior Advisor to Gov. David Patterson at the New York State Executive Chamber and Chief Medical Officer at Northwell Health.
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