Senior Technical Lead, Arrcus
Customer Solution Engineering
$185-210k
+ Bonus + Equity
Office located in San Jose, CA
Multi-cloud network software
Open for applications
Multi-cloud network software
101-200 employees
Open for applications
$185-210k
+ Bonus + Equity
Office located in San Jose, CA
101-200 employees
Company mission
To enhance business efficiency through superior network connectivity.
Role
Who you are
- Education: B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical field
- Experience: 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry. Networking Expertise:
- Deep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN, and High Availability (HA) features
- Strong architectural understanding of Layer 2, Layer 3, MPLS, and Multi-Service routing and switching protocols. Troubleshooting & Tools:
- Expert-level hands-on experience with high-scale traffic generator equipment (Spirent / IXIA)
- Advanced proficiency in Linux/UNIX environments for deep system and network troubleshooting
- Programming & Frameworks: Strong command of Python , with a proven history of building or scaling robust test system
- Soft Skills: Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindset
What the job involves
- The Technical Lead for Customer Solution Engineering at Arrcus will spearhead the qualification of ultra-complex customer deployment scenarios and own the technical resolution of high-priority customer escalations
- In this senior individual contributor and technical leadership role, you will bridge the gap between field deployments, Development and product management
- You will design multi-dimensional test architectures, guide junior engineers, and ensure production-readiness for next-generation networking use cases at scale
- Escalation & Deployment Ownership: Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks
- Solution Architecture & Validation: Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales
- Technical Leadership: Mentor team members on analysis, debugging techniques, and robust test framework design.
- Advanced Automation: Drive the continuous evolution of automation frameworks and scale-out testing pipelines using Python and shell programming
Our take
As AI systems grow more advanced, they increasingly rely on networks of distributed data centres to handle training and real-time tasks. Traditional networking often struggles to keep up, leading to delays, inconsistent performance, and complex setup. So its harder for organisations to turn AI workloads efficiently across multiple locations.
Arrcus addresses this by building networking software designed or modern, high-performance environments. Its technology allows intelligent routing and programmable networks that adapt to AI demands. Through its partnership with Lightstorm, the company delivers automated connectivity across data centres, helping improve speed, flexibility, and control.
By offering a more flexible alternative to traditional networking, Arrcus is expanding through partnerships and into new regions like Asia-Pacific. The company aims to support the next generation of AI systems with more scalable and efficient connectivity.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Sep 2025
$67m
LATE VC
Jul 2024
$30m
LATE VC
Total funding: $248.4m
Company benefits
- Competitive Salary
- Equity Package
- Flexi Hours and Vacations
- Healthcare Benefits
- Guidance & Assistance
Company HQ
North San Jose, San Jose, CA
Leadership
Keyur Patel
(Founder & CTO)Alongside Arrcus, Keyur is a Technical Advisor of SIDR Operations at IETF. Previously, they were a Distinguished Engineer at Cisco.
Shekar Ayyar
(CEO)Alongside Arrcus, Shekar is also the CEO of ADMY Technology Group. Previously, they were an EVP/GM at VMWare for 14 years.
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