IT Support Engineer, Scale AI
5 days a week in office (Kings Cross, London)
Training and validation data for AI applications
Be an early applicant
Training and validation data for AI applications
1001+ employees
Be an early applicant
5 days a week in office (Kings Cross, London)
1001+ employees
Company mission
To develop reliable AI systems for the world's most important decisions.
Role
Who you are
- If you thrive in a dynamic environment, enjoy solving problems, and take pride in delivering thoughtful, high-quality support, we’d love to have you on the team
- The ideal candidate brings hands-on experience with modern SaaS tools, endpoint management, troubleshooting methodologies, and clear documentation practices paired with a strong customer-service mindset and a commitment to operating in a secure, mission-driven environment
- 2+ years of corporate IT experience
- Experience in administrating Google Workspace, Slack, Zoom, Okta, Azure AD/M365
- Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
- Familiarity with MDM Services preferably Jamf and Intune
- Familiarity with Zoom Rooms and the Zoom admin console
- Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them
- Security and Compliance-focused mindset
Desirable
- AI-integration mindset for workflows
- Familiarity with ITSM frameworks
What the job involves
- Scale AI is seeking a highly capable IT Support Engineer to join our IT team and deliver exceptional technical support across a secure, fast-paced environment
- In this role, you’ll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security-first mindset
- You’ll support day-to-day operations, assist with onboarding and offboarding, manage SaaS and endpoint configurations, and ensure employees have the tools and access they need to do their best work
- As part of a small, high-impact team, you’ll also help improve processes, maintain clean documentation, and contribute to ensuring reliable technical infrastructure
- Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
- Provide general IT support to all global Scale employees
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
- Own IT asset management and ensure accurate and actionable records are kept of required equipment
- Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management)
- Create and update technology documentation for internal IT teams and for Scale employees
- Must be willing to be in office 100% of the time (5 days a week in Scale's Kings Cross office)
Salary benchmarks
Our take
When training AI models, lack of access to large scale, high quality, labelled data is often the barrier preventing machine learning teams from building something great. In fact, labelled data is even more essential than the algorithms themselves. Scale AI is solving this by providing easy access through developer APIs to a huge variety of labelled data sets covering a large range of areas within computer vision and natural language processing.
It seems that almost every company now is offering artificial intelligence enabled products to automate every aspect of our lives. So, by positioning themselves as the go-to source for high quality tagged data, Scale AI is in an excellent position as the AI sector continues it's exponential growth.
With innovative AI projects across a range of sectors including retail, energy, and healthcare, Scale AI is now a leader in the industry alongside OpenAI. It continues to forge partnerships with fintech tools and software engine developers such as Brex and Luminar to continue its evolution of digital markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES F
Apr 2021
$325m
SERIES E
Total funding: $1.6bn
Company benefits
- Health & Wellbeing: Our holistic approach to supporting Scaliens includes comprehensive health coverage, dental and vision insurance, mental healthcare services, and more. PTO policies and accommodating schedules ensure you’ll get time off when you need it to relax and recharge. Note that our offerings may vary by region as we strive to respond to the unique needs of Scaliens around the globe.
- Personal & Career Growth: Continuously learn and grow through annual learning & development stipend, attending leadership breakfasts, manager training, speaker series, and joining an ERG.
- Building Scale Community: We welcome guests to our offices, and you can expect to see Scalien families and friends around. Join local happy hours, and accept invites to game nights, book clubs, and many other employee-led community events.
- Parental Support: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Alexandr Wang
(Founder & CEO)Previously, Alexandr was an Algorithm Developer at Hudson River Trading, a Tech Lead and Quora and a Software Engineer at Addepar.
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