HR / Recruiting Working Student / Intern, Superchat
Omnichannel customer communications for SMEs
Job no longer available
Omnichannel customer communications for SMEs
21-100 employees
Job no longer available
21-100 employees
Company mission
To digitalise communication for SMEs across Europe.
Role
Who you are
- You have gained initial professional experience, ideally also in recruiting
- You stand out for your hands-on mentality and your ability to work independently
- You enjoy working in a dynamic team with flat hierarchies and short decision-making processes
- You are available in our beautiful Berlin office for at least 6 months
What the job involves
- You are responsible for filling our open roles, from contact to the first interview
- You support our strategic and operational recruiting and use active sourcing to find suitable candidates for our open positions
- You manage the applicant pipeline and ensure an excellent candidate experience while maintaining efficiency in the hiring process
- You conduct the first interviews with candidates for various roles
- You question the status quo and initiate process improvements in the area of talent acquisition
- You help plan, carry out and follow-up onboarding
- You support the Human Resources department in all areas and thus gain a broad insight into all topics in a human resources department
Our take
Superchat helps businesses streamline their customer communications by combining chat methods (including WhatsApp, email, and SMS) into a single channel. This means customers have a convenient and centralised selection of options, and that customer service representatives can keep track of all conversations from a single hub. Superchat is focused on SMEs, who especially need productivity tools like this.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates. The vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
With reports suggesting that the future of good customer service lies in speed and efficiency, there should be ample opportunity for Superchat to expand as demand for products such as its own rises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$15.7m
EARLY VC
Jan 2021
$3.3m
SEED
Total funding: $19.6m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
Salary benchmarks
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