Client Service Analyst, Dynatrace
More information about location
Digital and application performance monitoring
Job no longer available
Digital and application performance monitoring
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To deliver answers and intelligent automation from data.
Role
Who you are
- Bachelor’s Degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines is required
- 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
- Experience in data driven analysis - excellent at working with, understanding, analyzing data
- Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test
- Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc
- Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
- Operates with a customer first focus
- Proven ability to work under pressure and to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
- Thinks proactively and tries to develop solutions rather than wait for an answer
- Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
- Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail
What the job involves
- As a Client Services Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client’s overall business
- Dynatrace’s tools generate mountains of data, a lot of which clients don’t know how to make use of…that’s where you come in. You will turn that mountain of data into invaluable insight
- As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context
- You’ll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes
- You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture
- Account management for 8+ clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts; running all customer touchpoint meetings
- Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
- Creating detailed analysis for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise
- Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues
- Additional responsibilities include working with our team to improve process, identify training gaps and share ideas
Our take
Dynatrace is a software intelligence platform that provides monitoring and analytics solutions as well as automation capabilities, enabling clients to scale their applications automatically. Designed to help organisations better understand and optimise their cloud operations, it allows them to deliver software at a faster and more secure rate.
Recognised as a leading provider of software intelligence solutions, the Dynatrace platform is utilised by some of the world's leading brands, including 72 of the Fortune 100, to optimise their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $24.4m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
Company HQ
North Waltham, Waltham, MA
Leadership
Bernd Greifeneder
(Co-Founder & CTO)Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
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