Technical Support Analyst, Checkout.com
French Speaker
3+ days a week in office (Shepherdess Walk London)
Payment services to power performance
Job no longer available
Payment services to power performance
1001+ employees
Job no longer available
3+ days a week in office (Shepherdess Walk London)
1001+ employees
Company mission
To help businesses thrive in the digital economy.
Role
Who you are
- Mandatory requirement to speak fluently in French
- Demonstrable experience using technical skills to solve problems for customers in a support, solution engineering or similar role
- Ability to troubleshoot and tackle issues using knowledge of internet technologies and technical processes (SQL, HTML, SDKs, Scripting etc.)
- Taking pride in the quality of your work with strong communication skills
- High emotional intelligence and curiosity
- Flexibility to work on a rota covering some weekend days
- Fast learner, diligent and full of integrity
- Ability to focus in a lively environment
- Brilliant communication skills
- Enthusiasm, energy and positivity
What the job involves
- We're recruiting for Merchant Care Analysts with passion and experience in a technical support role to join our international Merchant Care team providing high quality support for Checkout.com's payments product stack
- Use the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by customers with care, accuracy, patience and empathy across different channels such as email, phone or chat
- Work with Engineering and Product teams where necessary to call out and resolve issues
- Prioritize and manage cases, documenting troubleshooting activity in a case management system
- Build technical domain expertise for Checkout.com's products and operate as part of a diverse and international team
- Document your knowledge for the team by creating help articles for our internal knowledgebase
- Manage your time effectively as workload and priorities change through the day
- Proactively identify where an issue may need additional help or escalation
- Gain a deep understanding of Checkout.com's products and processes by attending training, self-paced learning and practising and investigating things for yourself
- Understand and adopt processes and give ideas where these could be improved
- Demonstrate Checkout.com’s values and be a standout colleague
Salary benchmarks
Our take
The payments industry has exploded in the last decade as eCommerce continues to grow as the use of cash falls. Checkout.com is building the go-to platform for all things related to payments, such as accepting transactions, processing them and detecting fraud. Its secured a steady stream of funding from top investors like Tiger Global Management, and is the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Wise, Sony Electronics, and Klarna.
It focuses on large merchants and try to make its product as customisable as possible, so that companies integrate Checkout.com as an infrastructure partner in their product. This increases the stickiness of the product and creates many opportunities for the company to generate revenue.
Checkout.com has high quality proprietary technology (its platform has been designed from the outset so it can easily deliver incremental services as it expands its offering) and claim to offer the most comprehensive cross-border payment solution for digital commerce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
People of all backgrounds are welcomed
"DEIB is where Checkout.com takes it to the next level. This company is excellent at building a sense of belonging and celebrating people from all..."
Funding (last 2 of 4 rounds)
Jan 2022
$1bn
SERIES D
Jan 2021
$450m
SERIES C
Total funding: $1.8bn
Company values
- Aspire: With big dreams and a long-term focus, we embrace ambition, driving our Aspire value
- Excel: By constantly pushing ourselves and each other to do our best work, we embody the spirit of Excel
- Unite: We come together as one team, rallying to make wins happen, forming the foundation of our Unite value
Company HQ
London, UK
Articles
Leadership
Guillaume Pousaz
(Founder & CEO)Previously founded NetMerchant, which sold European currencies to US merchants. Background in mathematical engineering.
People progressing
First joined as a Software Engineer, was promoted to Senior Software Engineer after 1.5 years and was then promoted to Engineering Lead 6 months later. Ignas is now a Senior Engineering Manager.
Diversity, Equity & Inclusion at Checkout.com
- Our IT Infrastructure Engineer, Sheryl Lingachetti, spoke to Zoë Schulz from myGwork - LGBTQ+ professionals & allies about trans rights in Mauritius, allyship and the support she has found in her workplace community 🏳️⚧️👇 https://www.attitude.co.uk/life/business/it-engineer-sheryl-on-coming-out-at-work-support-improves-productivity-for-everyone-442696/
- CTRL-ALT-CONNECT is Tech's latest community 🔥 We've partnered with our friends at Wise to create an inclusive community for people in tech to connect over conversation, networking and drinks. Last week we hosted our first panel discussion in our London office, which centred on the topic of Growth. https://www.linkedin.com/posts/checkout_tech-community-activity-7071841326060720129-qDOt?utm_source=share&utm_medium=member_desktop
- Our Pride Community provides a safe and welcoming space for our LGBTQIA+ colleagues and allies to connect, learn, and advocate for change. https://www.linkedin.com/posts/checkout_lifeatcheckout-activity-7074738991102611457-u7v5?utm_source=share&utm_medium=member_desktop
- Our Pride Community spoke with Adel Naamneh, VP of Solutions Engineering to learn about their experiences of being a member of LGBTQIA+ community and the importance of having corporate responsibility on hiring a diverse work force: https://www.youtube.com/watch?v=k0e9WUmNdVk&t=561s
- Read an interview hosted by The Black Young Professionals Network with the leaders of our Black Community: https://byp-network.com/news/314821
- Read more about the 'FinTech for all' charter, of which we were a founding signatory. The charter aims to create a speak up culture across FinTech, eliminating harassment and bullying: https://fintech.inchorus.org/
- Read this inspiring interview hosted by SheCanCode and one of our female QA Engineers: https://shecancode.io/blog/victoria-santiago-qa-engineer
- Our Principal Product Manager Yasmin, also sat down with SheCanCode on two inspiring articles: https://shecancode.io/blog/meet-yasmin-christie-checkout-principal-product-manager-an-inspirational-tech-career-journey and https://shecancode.io/blog/14-pieces-of-practical-product-management-guidance-from-checkout-part-2
- Plus, our Senior Engineering Manager Marina tells her story with SheCanCode: https://www.shecancode.io/blog/how-to-get-the-best-from-your-team-and-your-own-career-from-one-of-checkouts-engineering-leads
- And finally, our Graduates share some insights too: https://www.shecancode.io/blog/grad-programme-insider-tips-from-checkout
- Find out more information at our Diversity and Inclusion webpage: https://www.checkout.com/diversity-and-inclusion
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