Tableau Technical Support Engineer, Salesforce

Italian Speaker

Salary not provided

AWS

Tableau

Linux

Postgres

MySQL

Azure

Redshift

Snowflake

Oracle

Citrix

Active Directory

Junior and Mid level

Dublin

Remote from Ireland

World's leading CRM provider

Job no longer available

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Job no longer available

Salary not provided

AWS

Tableau

Linux

Postgres

MySQL

Azure

Redshift

Snowflake

Oracle

Citrix

Active Directory

Junior and Mid level

Dublin

Remote from Ireland

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

Technical Support experience handling global customers
Solid understanding and proven experience in some of the following areas:
Databases: MS SQL, My SQL, Postgres, Oracle, MSAS, Snowflake, Redshift
Networking: DNS, SSL, Proxies and Load Balancers, Fiddler, Wireshark
Authentication: Active Directory, SAML, Kerberos, OAuth, OpenID
Operating Systems: Windows Server, Linux (Red Hat and Debian), Mac OSX
Virtualization: AWS, Citrix, Azure, VMWare
You do not need previous experience with our product, as we will provide all the support and training needed to develop your knowledge during your on-boarding programme
Continuous learning is encouraged and supported through sponsorship of both internal and third party certifications relevant to your role
Degree or equivalent meaningful experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Ability to communicate technical concepts clearly and effectively
Analysis, troubleshooting, and problem solving expertise
Optimally prioritize and escalate customer issues
Translate product and business requirements quickly and effectively into technical solutions whilst adhering to the agreed specification
Do timely updates of tasks to match the severity levels
Excellent written and verbal communication skills
Effective communication and interpersonal skills to be able to build rapport with people at all levels
The ability to work in teams as well as independently
Take a proactive approach to work without close supervision
Should be patient, persistent and diligent with strong work ethic and Interpersonal Skills
Positive demeanor
Willingness to cover the weekend on-call rotation

What the job involves

Learn the Tableau products and continue to build technical skills to support global customers with their issues
Debugging, troubleshooting, and taking ownership to see that the issue is fully resolved, including handling customer concerns
Achieve KPI goals consistently such as Productivity, CSAT, TTR
Act as a trusted advisor to the customer on issues related to their Tableau products and infrastructure resulting in high customer satisfaction
Collaborate with different teams such as TAMs, Sales, Ops Admins, Dev etc. at Tableau to provide a flawless experience for our customers
Identify and improve documentations and processes
Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers
Review support cases for technical and troubleshooting accuracy
Replicate issues (inhouse)and provide solutions and RCA’s within stipulated time
Make effective use of communication channels such as email, calls and other electronic methods to interact optimally with customers
Working schedule: 8:30 - 5 pm GMT

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company HQ

SoMa, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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