Senior Product Operations Manager, Smarsh

• Bachelor's degree in Business, Engineering, Computer Science, or a related field
• 5+ years of experience in Product Operations, Product Management, or a directly adjacent operations role within a SaaS or tech company
• Demonstrated ability to build and scale cross-functional processes that improved execution speed or quality, with specific, measurable outcomes
• Strong analytical skills and hands-on experience with product and business metrics; you can move from raw data to a decision-driving insight independently
• Proven experience managing complex, multi-team product launches
• Hands-on fluency with AI tools in daily work, using AI to accelerate requirements writing, competitive research, sprint documentation, data analysis, and stakeholder communications, with a track record of measurably improving product velocity or team output
• Familiarity with Agile or similar iterative development methodologies
• Clear, direct communicator who can operate at the individual contributor level and in the executive boardroom
• This role has direct exposure to product leadership and the executive team from day one, requiring the presence, preparation, and judgment to operate credibly at that level immediately
• Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment

Desirable

• Product Operations is the connective tissue between Product, Engineering, Marketing, and Sales
• As Senior Product Operations Manager, you will own the systems, processes, and rituals that enable our product organization to move faster, ship with more predictability, and make better decisions with data
• This role reports directly to the SVP of Product Operations and is a high-visibility seat that directly shapes how we build and deliver product at scale
• Without strong product operations, fast-growing product organizations accumulate process debt, ship late, and lose alignment
• This role exists because the way we operate is a competitive advantage
• The person in this seat will have direct influence on how the entire product organization functions and will be visible to product leadership and the executive team from day one
• Design and continuously improve the operating model for the product org, including planning cadences, intake processes, prioritization frameworks, and launch checklists
• Define and own the product metrics infrastructure: what we track, how we report it, and how those insights drive decisions across Product, GTM, and leadership
• Partner with Product, Engineering, Marketing, and Sales to eliminate friction in cross-functional execution, from roadmap to release to revenue
• Lead and operationalize product launches end-to-end, coordinating dependencies, timelines, and stakeholder readiness across teams
• Identify and close gaps in product lifecycle management, including updates, deprecations, and end-of-life processes
• Build and maintain a single source of truth for product operations documentation, process standards, and best practices
• Surface and manage risks in product development and launch cycles before they become blockers
• Identify and drive adoption of AI tools across the SDLC, from requirements generation and sprint planning to testing, release documentation, and post-launch analysis, measuring impact on velocity and quality over time