Customer Success Manager, Eleos Health

• You are someone who gets excited over the challenge of operating in a start-up setting and excels in a fast-paced environment
• You love building relationships with customers, helping them maximize the value of our system, and being their voice within our organization
• You take pride in your superb communication skills
• You bring a positive attitude and are an amazing team player
• You are excited by the challenge of finding unique solutions to clients’ problems, always looking to push yourself and the organization forward
• 5+ years of experience in a Customer Success role
• Demonstrated success managing long-term partnerships in large organizations
• Experience with SaaS products, ideally in global startup environment
• Ability to articulate value, confidently handle objections, and resolve customer issues
• Experience interacting and presenting at all levels of an organization
• Excellent presentation skills (in English), additional language is a plus
• Exceptional verbal and written communication, including the ability to effectively communicate and influence both business and technical individuals toward meeting objectives and delivering outcomes
• Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment
• A true Team player, energetic, motivated, and self-driven
• Ability to travel (40%)
• 2+ years Healthcare/Behavioral Health experience

Desirable

• We are looking for a Customer Success Manager to join our growing CS team
• The Customer Success Manager will be a key member of our overall team, reporting to the Director of Customer Success
• You will be responsible for increasing your accounts’ user engagement and facilitating product adoption
• You will be responsible for identifying and leading up-sell opportunities to drive new business growth
• You will understand the client’s business needs, KPI and overall success metrics, and design/execute plans to achieve these goals
• You will align at all levels of the client’s organization, Executive, Management and Frontline and will be able to tailor your message to the appropriate audience
• Serve as the trusted advisor and internal advocate for our customers
• Drive constant product adoption and user engagement to ensure our customers are getting the most value from our solution
• Own our customer’s health by identifying risks and executing mitigation plans if needed
• Monitor customer contract renewals and identify upsell opportunities to drive revenue growth
• Work cross-functionally with engineering, operations, sales, and support teams to align our teams on driving towards successfully achieving customer goals and solving technical Solutions
• Collect feedback, develop content, data analysis & insights, and lead external presentations to customers
• Conduct quarterly business reviews to ensure customers are receiving value and achieving their goals