Digital Renewal Sales Representative, Autodesk

• 1–3 years of experience in inside sales, renewals, account management, or customer‑facing sales roles
• Experience closing deals or renewals, including customer communication and follow‑up
• Proven ability to manage multiple renewal cycles and priorities concurrently
• Strong organizational and time‑management skills
• Experience using CRM or renewal tracking systems
• Effective written and verbal communication skills
• Customer‑focused mindset with the ability to identify and address customer needs
• Bachelor’s degree or equivalent professional experience
• Czech speaker with Greek or Romanian as preferred additional languages

Desirable

• The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth
• This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners
• Execute end‑to‑end renewal motions, streamlining workflows and minimizing manual intervention
• Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on time execution
• Drive and close seat expansion opportunities at the time of renewal using standard sales plays
• Monitor account auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn
• Work directly with customer procurement teams to complete renewal transactions
• Maintain accurate sales forecasts and pipeline visibility using CRM and renewal tracking tools
• Collaborate with Account Executives on larger cross‑sell and expansion opportunities
• Engage and when needed partner with Customer Success Managers to support retention and adoption efforts during post‑sale engagements
• Provide light‑touch support to authorized partners
• Share insights on churn risks, renewal blockers, and missed upsell opportunities across internal teams
• Gather and deliver customer feedback related to products, packaging, and renewal experience