Director of Service Desk, Crusoe Energy Systems
$180-225k
+ Bonus & Restricted Stock Units
More information about location
Renewable-powered AI infrastructure
Be an early applicant
Renewable-powered AI infrastructure
501-1000 employees
Be an early applicant
$180-225k
+ Bonus & Restricted Stock Units
More information about location
501-1000 employees
Company mission
To accelerate the abundance of energy and intelligence.
Role
Who you are
- Bachelor’s degree in Information Systems, Computer Science, or equivalent experience
- 7+ years of IT support and operations experience, including 3+ years in a leadership role managing Service Desk or IT support teams
- Demonstrated ability to manage large-scale support operations, with a proven track record of measuring KPIs, managing continuous improvement, and using technology and automation to scale support
- Proven experience developing staff performance, with a passion for mentoring and growing talent within the team
- Proficiency in macOS and Windows support, including command-line tools and native utilities
- Strong understanding of Active Directory, Cloud Identity Management, SSO, SAML 2.0, and MFA
- 5+ years of experience managing MDM or RMM solutions
- Experience with SaaS management and IT asset tracking/lifecycle management
- Experience collaborating with cross-functional teams on IT initiatives and infrastructure projects
- Ability to work in a hands-on capacity while driving strategic initiatives
- Excellent written, oral, and interpersonal communication skills
- Previous experience in manufacturing environments preferred
- Certifications in OKTA, Google Workspace, CCNA, or MCP are a plus
- Ability to pass a background check
What the job involves
- Crusoe is seeking a Director to lead our fast growing IT Service Desk operations across all company locations, supporting diverse environments including manufacturing and data center sites.
- This role will oversee day-to-day IT support, act as the primary escalation point for complex issues, and drive continuous improvement in service delivery and customer satisfaction.
- We are looking for a leader with a maniacal focus on using technology and automation to scale support. The Director will lead a team of Service Desk professionals, collaborating closely with Systems Engineering, Security, and IT Operations to ensure seamless and reliable service
- Lead, manage, and mentor the Service Desk team; build a culture of excellence by hiring, growing, and developing talent through coaching, performance reviews, and clear career pathing
- Develop and execute a multi-year strategic roadmap for internal IT support, aligning technology, automation, and service delivery models with company growth
- Develop and manage the annual IT Service Desk budget, including forecasting for hardware, software, services, and staffing
- Lead procurement for end-user computing and own relationships with key technology vendors and internal Procurement stakeholders
- Oversee daily Service Desk operations, ensuring timely resolution of tickets and adherence to SLAs
- Partner with other IT and business teams to coordinate onboarding, offboarding, and provisioning activities
- Develop and manage the IT asset management lifecycle, from procurement to disposal
- Develop and maintain Service Desk documentation and knowledge bases
- Monitor key performance metrics, identify improvement opportunities, and implement process optimizations
- Lead and manage the IT technology buildouts for new office, manufacturing, and data center locations
Our take
Crusoe is tackling one of the biggest challenges facing the digital age: the enormous energy demand of data centres and AI infrastructure. As AI models grow more powerful, they require immense computing power (and therefor electricity) to train and operate. This surge in energy use has put some pressure on power grids, driven up costs, and raised environmental concerns. Crusoe is on a mission to make this process more sustainable by finding smarter, cleaner, and more efficient ways to power the data centres that drive modern computing.
The company started out by putting wasted energy to work. Originally known as Crusoe Energy, it captured natural gas that would otherwise be burned off ("flared") at remote oil sites and used it to power modular data centres. Today, Crusoe has evolved into a major player in AI infrastructure, designing and operating large-scale data centres near renewable or stranded energy sources. It's now one of a handful of "neocloud" companies (next-generation cloud providers focused on flexible, efficient computing for AI workloads). And its facilities are helping tech giants like OpenAI handle the massive computing requirements of training advanced AI models.
Recently, Crusoe has attracted some huge investor attention, tripling its valuation to over $10B and raising $1.4B in its latest funding round. It's building OpenAI's first major US data centre campus and even experimenting with bold new frontiers. In partnership with Starcloud, Crusoe plans to deploy the world's first space-based cloud computing infrastructure, powered by solar energy and orbiting the Earth by 2027. If successful, this could redefine how and where computing happens, opening up a cleaner, virtually limitless source of energy for AI's next generation.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$1.4bn
SERIES E
Dec 2024
$600m
SERIES D
Total funding: $2.5bn
Company benefits
- Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
- Time away: Paid time off for vacations, family bonding, and unexpected needs
- 401(k) match: Build your financial future with our 401(k) matching program
- Mental wellness: Resources and support for your emotional wellbeing and navigating life's challenges
Company HQ
LoDo, Denver, CO
Leadership
Cully Cavness
(Co-Founder, COO & President)Began their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
Chase Lochmiller
(Co-Founder & CEO)Prior to co-founding Crusoe in 2018, Chase was a General Partner at Polychain Capital, a Quantitative Trade at Jump Trading Group, and a Managing Director of Algorithmic Trading at KCG Holdings.
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