Solutions Engineer, Hologram
$95-120k
+ New hire equity option grant.
Global cellular IoT connectivity platform
Job no longer available
Global cellular IoT connectivity platform
21-100 employees
Job no longer available
$95-120k
+ New hire equity option grant.
21-100 employees
Company mission
To make IoT connectivity accessible and effortless for businesses of all sizes.
Role
Who you are
- Solid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT)
- 2+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer or Technical Consultant)
- Experience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs
- Strong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences
- A strong customer-centric mindset with a focus on solving problems and driving value
- Proven ability to quickly learn and adapt to new technologies and technical concepts
Desirable
- Enjoy solving complex, technical problems that directly impact customers
- Have a curious, self-driven mindset and aren’t afraid to dive into logs, APIs, or device configurations
- Thrive in customer conversations and can translate technical details into clear, actionable guidance
- Are comfortable working across teams — from support and sales to product and engineering
- Want to be part of a fast-moving team where your input shapes both the customer experience and the product
What the job involves
- The Solutions Engineer I acts as a technical advisor and problem-solver, playing a key role in helping our customers succeed with Hologram
- This role focuses on ensuring that IoT deployments get online and stay online
- It is a customer-facing, post-sales technical position responsible for onboarding new customers, troubleshooting connectivity challenges, and guiding users through every phase of the deployment lifecycle—from initial provisioning to full-scale production
- Lead onboarding efforts, partnering cross-functionally to ensure seamless deployment
- Guide customers through SIM provisioning, device configuration, and connectivity setup
- Diagnose and resolve SIM, device, and network-level connectivity issues in collaboration with internal teams
- Own all Level 2 (L2) support escalations, ensuring timely resolution and clear communication with customers
- Work hand-in-hand with customers to scope, debug, and resolve technical challenges throughout the deployment lifecycle
- Understand a wide variety of customer use cases, and align technical solutions with both business and functional requirements
- Escalate complex or systemic issues while maintaining ownership and customer trust
- Maintain and improve internal tooling, including AI-driven support tools and Help Center content
- Contribute to documentation and knowledge bases to support scalable, self-service support
- Advocate for customers internally, surfacing product gaps, technical pain points, and feedback to improve the overall platform experience
Application process
- Intro call with a member of the hiring team
- A series of Google Meet interviews with cross-functional team members and peers
- Google Meet interview with the hiring manager
- Google Meet interview with our CEO
- Reference check
- Background check
Our take
Hologram is a cellular platform for Internet of Things (IoT) connectivity. Its platform can connect any device to any network, anywhere. As an example, Hologram enables SIM cards to automatically switch network access to the best coverage across around 500 carriers in over 200 countries.
Industries from transportation and logistics to healthcare and agriculture are quickly adopting IoT technology but often don’t have the resources to do so with transparency or control. Hologram's launched IoT dashboard acts as a trusted partner for customers who are connecting IoT devices, whilst providing analytics for optimizing IoT performance.
Earlier investments, led by Tiger Global, went towards building Hologram’s offices into an inspiring space where employees carry out their best work. Moving forward, Hologram plans to invest in expanding operations and the reach of its business positioning it nicely for a future of success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2021
$6.8m
SERIES B
Aug 2021
$65m
SERIES B
Total funding: $87.4m
Company benefits
- Comprehensive medical benefits: Hologram offers flexible options — and covers up to 100% of employees' premiums and 95% of dependents' premiums
- Home office setup: Hologram grants a $1,000 hiring bonus to assist employees in setting up a home office that helps them do their best work
- Unlimited paid time off: Rest and recharge with unlimited PTO (2 weeks mandatory), monthly mental health days, 10 holidays, and paid time off to vote and volunteer
- Essential tech: Access all the equipment and gear you need to do your best work at home
- Work/Life balance: Work and life should fit together. We trust our teams to work whenever and wherever works best for them. We also offer 14 weeks paid parental leave
- Planning for the future: Hologram covers all premiums for life and disability insurance and provides a 401(k) plan to help support your future planning
- Flexible for your needs: You're in control. Manage your own monthly budget of up to $200 for home office needs, books and courses, coworking — even coffee
- Investing in you: After one year at Hologram, employees can take advantage of our Professional Development Fund to help grow their skills
Company HQ
Fulton Market District, Chicago, IL
Leadership
Benjamin Forgan
(Co-Founder & CEO)Previously co-founded and served as Managing Director of Foodpanda in Singapore. Experience as Manager of Sales Operations for Groupon Goods and as a Risk Analyst for Digital Sandbox.
Patrick Wilbur
(Co-Founder & CTO)Previously acted as a Supplemental Programmer of Analytics and Sensor Networks for IBM. Experience as a Private Consultant, an Adjunct Instructor of Computer Science at the St. Lawrence University, and as Vice President Director of Information Technology and Security for STA/STV.
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