Temporary Bilingual Phone Outreach Associate, Nadia Care

Spanish

Salary not provided

Compensation range for this position is between $22-$28/hr. The exact amount will depend on years of direct, relevant experience. Plus Stock Option Grant

Junior and Mid level

Remote from US

More information about location

Pregnancy & postpartum support & coaching program

Be an early applicant

Pregnancy & postpartum support & coaching program

21-100 employees

HealthcareB2CSocial ImpactFemtech

Be an early applicant

Salary not provided

Compensation range for this position is between $22-$28/hr. The exact amount will depend on years of direct, relevant experience. Plus Stock Option Grant

Junior and Mid level

Remote from US

More information about location

21-100 employees

HealthcareB2CSocial ImpactFemtech

Company mission

To support mothers through every step of the pregnancy journey and after their baby is born.

Job

Company

Role

Who you are

The ideal candidate will be a quick learner who can memorize scripts and adapt when issues arise during a call
High school diploma or equivalent
Bilingual Spanish speaking required
Call center, sales, or community outreach experience
Outgoing personality who is excited to bring our services to those who need them
Good listening skills and attention to detail
Comfortable with technology and digital platforms
Ability to thrive in a fast-paced, high-growth startup environment
Demonstrated experience in taking direction, learn quickly, and working independently

What the job involves

We are seeking a Bilingual (Spanish) Phone Outreach Associate, specialized in engaging new members
This role will be responsible for making calls to potential members and accurately explaining what we do at Nadia Care and how we serve our community
As the voice of our company, the Phone Outreach Associate must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping members and driving membership growth for Nadia Care
This is a fully remote position
The role itself is temporary for approximately six months, with possibility to grow into a full-time role depending on business needs
This role is expected to work from 8:30am-5:30pm ET, with at least two days a week from 11am-8pm ET
This role will report directly to the Phone Outreach Team Lead
Making calls to potential members, identifying their needs, and providing information about services offered
Answering questions about Nadia Care and the membership journey
Checking if potential members are eligible to enroll with Nadia Care
Registering members with the program and scheduling their first appointment
Maintaining databases by keeping member information up to date
Collaborate with the Growth Team on feedback received from potential members

Application process

At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role:
Recruiter Screen | 30 minutes
Hiring Manager Interview | 30 minutes
Team Lead Interview | 30 minutes
Please note that this process is subject to change, but we will always keep you informed along the way

Our take

While the USA has an extremely advanced healthcare system, maternal mortality rates are the highest of all developed countries. Inequality in access to maternal healthcare means that mothers, particularly from Black, Indigenous and Hispanic communities, are two to three more times likely to die from pregnancy-related complications than white women.

Nadia Care (formerly Cayaba Care) was founded in 2020 to help reverse this - by providing care for pregnant women in underserved communities at no or little cost. By providing a single point of contact for patients and carrying out regular in-home and virtual visits it aims to greatly increase health outcomes for people who are not currently being served by the US healthcare system.

The company has also raised significant funding, which will allow it to expand its service starting with New Jersey, with several other states in its sites. With this expansion will come hiring in health, sales and tech as it seeks to develop its technology to better reach underserved communities.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Mar 2026

$12m

EARLY VC

Mar 2024

$4.4m

EARLY VC

Total funding: $31.6m

Leadership

Adaeze Enekwechi

(CEO)

Prior to joining Nadia Care in 2024, Adaeze was a Research Associate Professor of Health Policy and Management at The George Washington University. They were also a President at IMPAQ International and VP at McDermott+Consulting.

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