Account Manager, Zipline
Europe
+ Stock Options
Communications and task management solution
Be an early applicant
Communications and task management solution
101-200 employees
Be an early applicant
+ Stock Options
101-200 employees
Company mission
To transform how retail operates by making it easier for employees to do their jobs.
Role
Who you are
- We’re looking for a self-starter who thrives in a fast-paced environment—someone who’s proactive, independent, and naturally outgoing
- You should genuinely enjoy building relationships and have a talent for understanding and anticipating client needs
- 4+ years managing accounts in a B2B SaaS environment, ideally with retail as a vertical
- Preferably, experience in Retail, either in Stores or in Headquarters
- Ability to effectively communicate, present, influence, or befriend all levels within an organization
- Outstanding listening and writing skills. A keen ability to translate complex concepts into simple and intuitive communication
- Team player with excellent collaboration skills to build relationships across the company -- both ours as well as our customers
- A strong track record for managing relationships and supporting their onboarding efforts
- Demonstrates work behaviors such as self-motivation, dependability, and dedication
- A willingness to travel
- Highly organized
What the job involves
- The Account Manager plays a vital role at Retail Zipline, serving as the primary point of contact for our customers and ensuring strong, ongoing relationships
- This role is focused on maintaining high levels of customer satisfaction, driving engagement, and supporting customer success over time
- Manage to onboard new customers and ensure a successful Zipline launch to their users
- Ensure ongoing customer success through advising on best practices and continuous improvements
- Understand each customer’s internal culture, politics, and organizational structure to best influence decision-making and lay the foundation for strong, long-lasting relationships
- Educate customers on new features, enhancements, bug fixes, and other relative Zipline news
- Act as the central point of contact and be the voice of the customer within Zipline
- Look for additional opportunities for using Zipline products within customer organizations
- Assist customers in establishing business cases and budgets to ensure annual renewals as well as up-sell opportunities
- Help customers determine usage, ROI, and other stats that can be used internally and externally
- Establish reference relationships throughout the customer’s organization and manage reference activities
- Work with marketing to construct case studies, customer video clips, quotes, and other marketing/sales tools leveraging our customer success stories
Our take
Zipline is a communication and task management platform that helps business HQs across a range of industries to communicate with their field teams. In the modern digitizing landscape, its tools empower staff to increase productivity and boost morale by providing agile communication and engagement solutions, granting the ability to relay true and timely information where it needs to be.
The platform ensures that all communication channels are simplified into a single system. This means employees don't have to coordinate information from different sources - avoiding the loss of, or failure to prioritize, crucial information.
Zipline counts a host of national chains amongst its client base, including Sephora, L.L.Bean, Gap, Hy-Vee, Lush Cosmetics, TOMS and Torrid. As the first solution on the market to combine communication and task management, the company cemented itself as a must-have tool for many businesses, and continues to add more and more different industries to the list of those it serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2021
$30m
SERIES B
May 2019
$9.6m
SERIES A
Total funding: $39.6m
Company benefits
- Dental and vision plans
- Wellness allowance
- 401k plan
- Computer accessories and office set up
- Education stipends
- Work from home opportunities
- Health insurance
Company HQ
Outer Sunset, San Francisco, CA
Leadership
Jeremy Baker
(Co-Founder)Experienced Founder and Software Developer, having set up MightyHive and worked at Yahoo! as a Senior Prototyper.
Melissa Wong
(CEO & Co-Founder)Previously worked for 3 years at Horn Group, holding various Sales and Account Management roles. Prior to that, she managed Corporate Communications at Old Navy.
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