People Operations Business Partner, Persona
GTM
$160-190k
Offers Equity
More information about location
3 days a week in office
Identity verification infrastructure solution
Be an early applicant
Identity verification infrastructure solution
501-1000 employees
Be an early applicant
$160-190k
Offers Equity
More information about location
3 days a week in office
501-1000 employees
Company mission
To humanize online identity by helping companies verify that their users are who they say they are.
Role
Who you are
- 4–6+ years of progressive HR experience, including time in an HR Business Partner ideally in a fast-paced, high-growth or startup environment
- Demonstrated experience partnering directly with managers and senior leaders on people-related matters
- Ability to navigate complex employee relations issues with professionalism, discretion, and sound judgment
- Strong understanding of employment fundamentals and how to apply them pragmatically in a growing company
- Comfortable balancing strategic thinking with hands-on execution
- Able to manage multiple priorities, operate with autonomy, and move work forward in an ambiguous environment
- Clear, empathetic communicator who can influence without authority and build trust at all levels
- Skilled at translating complex topics into practical guidance for leaders and employees
- Experience using data and insights to inform decisions and improve people programs
- Curious, feedback-oriented, and motivated to continuously improve both yourself and the organization
What the job involves
- As a People Operations Business Partner, you’ll help build and support high-performing Go-To-Market (GTM) teams. You’ll work closely with leads of all levels to drive talent development, improve team engagement, and navigate organizational changes—all while fostering a culture of growth and collaboration
- Reporting to the Head of People, you’ll be hands-on in solving workplace challenges, optimizing processes, and contributing to broader People Ops initiatives that scale with the company. You will collaborate closely with cross-functional teams, such as HR Operations, Recruiting, Finance, Legal, and IT to ensure the team’s success
- Partner closely with leaders to understand business priorities and translate them into people strategies that drive performance and high engagement
- Serve as a trusted advisor to managers on performance management, employee relations, organizational design, and team effectiveness
- Coach managers to build strong teams, navigate difficult conversations, and lead through change with clarity and confidence
- Design and execute initiatives focused on talent development, organizational changes, and evolving policies, including clear communication and enablement
- Use people data and insights to identify trends, mitigate risk, and inform decision-making
- Partner cross-functionally with People Ops, Talent, Tech Ops, and Legal to deliver a consistent, compliant employee experience
- Act as a culture carrier, reinforcing Persona’s values and operating norms
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded and themed to create custom-tailored flows for any use case.
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location and behavioural patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts.
An impressive partnership with MDT saw Persona enable credit unions to adjust their identity verification flows in real-time, strengthening fraud prevention. The company continues to attract funding which supports the scaling of its offerings and reach. In fact, in 2025, it reached a $2 billion valuation, which showcases the success it has had.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO & Co-founder)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO & Co-founder)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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