Release Manager, Riot Games

• A minimum of 3 years of experience in Release Management or related roles (e.g. Technical QA, Live Operations, DevOps) within PC software or live service environments, demonstrating ownership of release or live service operations
• Experience working with CI/CD pipelines and development tools (e.g. Jenkins, Perforce, Git, Datadog, JIRA), with the ability to troubleshoot issues and collaborate effectively with engineers
• Comfort working with technical systems, including using scripting, automation, or AI-assisted tools to improve workflows
• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences
• Proven ability to drive issues to resolution in a live service or operational environment
• Experience coordinating work across multiple teams and delivering on scoped projects
• For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Desirable

• As a Release Manager II on VALORANT, you'll be joining the team responsible for updating and deploying our game to our players everywhere
• You will be involved with improving our product delivery pipeline with a continuous delivery mindset, using both process and technology at your disposal
• You understand what fuels games as a live service and have a passion to improve the experience for internal developers getting content out the door, and most importantly, for our players
• You are a communication authority able to craft efficient and clear messages to any size group or situation
• You will wrangle processes and organize teams to keep the momentum building and foster teamwork and continuous improvement across the organization
• Operate and improve the release and deployment process in collaboration with other Release Managers, ensuring a high-quality global player experience
• Own specific areas of the release pipeline, maintaining readiness, identifying risks, and driving issues to resolution
• Coordinate across development, operations, and product teams, facilitating decisions that impact live service health
• Partner with product teams to review and strengthen release practices, identifying risks early and driving mitigations before they impact players
• Identify gaps in the delivery pipeline and contribute to improvements, working with other Release Managers and partner teams to implement solutions
• Engage with technical systems and tooling, investigating issues, leveraging automation, and partnering with engineers to improve reliability and efficiency
• Support and reinforce consistent release practices across teams, contributing to a culture of accountability and continuous improvement