Customer Success Architect, you.com
$145-190k
AI search infrastructure for enterprises
Open for applications
AI search infrastructure for enterprises
201-500 employees
Open for applications
$145-190k
201-500 employees
Company mission
To help people move faster, think deeper, and do more.
Role
Who you are
- Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions
- Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption
- Exceptional communication and presentation abilities, with the capability to engage technical and non-technical stakeholders
- Strong relationship-building skills, fostering trust and credibility with enterprise customers
- Proven experience in post-sales, customer success, or solution architecture roles within the SaaS industry
- Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise
- Experience managing project timelines, deliverables, and cross-functional collaboration
- Ability to balance competing priorities and ensure successful project outcomes
What the job involves
- We are seeking a Customer Success Architect to join our team as the key technical and strategic advisor to our enterprise customers during the post-sales journey
- This role is designed for a seasoned professional who excels at driving value realization, fostering adoption, and optimizing customer workflows
- In addition to technical expertise, you will take on light project management responsibilities to ensure the successful delivery of solutions and alignment with customer goals
- Customer Onboarding: Lead technical onboarding sessions to ensure a seamless transition from sales to implementation
- Value Realization: Drive adoption and identify opportunities for customers to unlock maximum value from our solutions
- Product Training: Educate customer teams on product capabilities and best practices to ensure long-term success
- Workshops: Facilitate workshops to uncover business needs, align workflows, and design cross-enterprise solutions
- Solution Design: Partner with customers to architect workflows and integrations tailored to their unique processes and goals
- Technical Guidance: Provide deep technical expertise during InfoSec, architectural discussions, and compliance reviews
- Project Management:
- Oversee project delivery timelines, ensuring milestones are met and customer expectations are managed effectively
- Coordinate with internal teams and customer stakeholders to keep projects on track and within scope
- Identify and mitigate risks to ensure successful implementation and adoption
- Customer Advocacy: Act as the voice of the customer by collaborating with Product Management and Engineering to influence the product roadmap
- Ongoing Support: Build strong, trusted relationships with customers to ensure they remain engaged and successful with our platform
- What Success Looks Like:
- Customers achieve their business objectives and demonstrate measurable value through the adoption of our solutions
- Seamless onboarding and smooth transitions result in high customer satisfaction and long-term engagement
- Projects are delivered on time, within scope, and aligned with customer expectations
- Customers view you as a trusted advisor and advocate for their success
- Product feedback from customers leads to meaningful enhancements and innovations
Our take
The pressure for enterprises to adopt AI is mounting, but even with impressive advancements to the technology it can be difficult to implement effectively. Foundational models fail to meet the needs of enterprises, which require something they can more easily customise.
This is what you.com recognises and addresses, supplying solutions to empower its clients to build the artificial intelligence that best serves them. The company's enterprise AI product, combined with search and agent APIs and consulting, enables each business to adapt AI intelligently to its industry and aims.
Its a valuable proposition that has not gone unnoticed by the industry, with you.com raising a substantial amount of funding in 2025. This will be used to "build the infrastructure for the agentic era", as the company aims to support its clients into this next age of AI-empowered operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2025
$100m
SERIES C
Jun 2024
$50m
SERIES B
Total funding: $197.9m
Company benefits
- A remote-first work environment with hubs in California, NYC, and Canada that offer monthly in-person gatherings
- Unlimited PTO with 11 U.S. holidays observed and a week shutdown in December to rest and recharge
- Competitive health insurance plan, where 100% of the policyholder is covered and 75% for dependents
- 12 weeks of paid paternity leave in the US; additional time off is also considered
- 401k program, 3% match coming January 2025
- $500 work-from-home stipend to be used up to a year of your start date
- $1,200 / year Health & Wellness Allowance to support your personal goals
- In-person coworking weeks 1 to 2 times a year
- Chance to collaborate with a team at the forefront of AI research
Company HQ
SoMa, San Francisco, CA
Leadership
Richard Socher
(Co-Founder & CEO)Experience as Chief Scientist of EVP for Salesforce from 2016 to 2020. Founder of AIX ventures since 2021.
Bryan McCann
(Co-Founder & CTO)Experience as a Course Assistant at Stanford University from 2014 to 2016. Lead Research Scientist for Salesforce from 2016 to 2020.
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